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Case Manager, Registered Nurse
CVS Health. Assess members’ health status and care coordination needs .
Tech Stack
Tools & technologiesCyber Security
About the role
Key responsibilities & impact- Assess members’ health status and care coordination needs
- Conduct inpatient review and discharge planning
- Develop, implement, monitor, and evaluate case management plans
- Apply data-driven methods to identify members and create individualized case management programs or referrals
- Conduct comprehensive clinical assessments
- Evaluate needs and develop approaches based on member needs, benefit plans, and external services
- Advocate for patients within existing healthcare coverage
- Promote quality, cost-effective outcomes and suggest operational improvements
- Identify and escalate quality-of-care issues
- Provide a high level of customer service
- Assess health literacy, technology capabilities, and readiness to change
- Use influencing and motivational interviewing to engage members and promote lifestyle or behavior changes
- Provide coaching, information, education, and support for independent medical and healthy lifestyle decisions
- Involve the Medical Director as indicated and close cases when discharge criteria are met
- Manage multiple priorities in a queue-type setting
Requirements
What you’ll need- Active and unrestricted RN license in state of residence
- Ability to obtain multi-state licensure upon hire
- 3+ years of acute care experience as an RN
- 3+ years of experience with Microsoft Suite products
- Strong problem-solving and clinical decision-making skills
- Ability to manage sensitive information with professionalism and confidentiality
- Excellent communication and relationship-building skills
- Ability to work effectively with diverse patient populations and healthcare teams
- Minimum of Associate Degree in Nursing required
- Must be able to start December 14, 2026
- Must work Monday–Friday between 8:00am–4:30pm in residence time zone, with rotational evening, weekend, and holiday coverage
- Direct/hardwired internet connection within 7 feet of modem/router
- Minimum internet speed of 25 Mbps download and 3 Mbps upload
- WiFi and satellite internet are not permitted
- Quiet, secure, private designated home workspace compliant with CVS Health and HIPAA guidelines
- Must work within the state and city where currently residing
- Ability to use multiple monitors and applications simultaneously
- Experience with Microsoft Office 365 or similar Google Workspace applications
- Ability to use secure systems such as VPN and EHR portals
- Ability to follow computer, password, and cybersecurity practices
- Ability to troubleshoot common technical issues independently
Benefits
Comp & perks- CVS Health bonus, commission or short-term incentive program in addition to base pay
- Medical coverage
- Dental coverage
- Vision coverage
- Paid time off
- Retirement savings options
- Wellness programs
- Other resources supporting physical, emotional, and financial well-being
- Company-provided equipment (keyboard, monitor, computer, headset, etc.)
- 100% remote work
- No travel expected