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Clinical Case Manager – Behavioral Health
CVS Health. Conduct comprehensive behavioral health assessments using clinical tools, data analysis, and benefit plan reviews .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in conducting behavioral health assessments, developing individualized care plans, and utilizing Motivational Interviewing techniques to promote sustainable behavior change. Possesses strong clinical judgment and experience in crisis intervention, care coordination, and managing complex behavioral health populations.
Highest-signal resume keywords
Master's Degree In Behavioral HealthIndependent Behavioral Health License3+ Years Direct Clinical ExperienceMotivational Interviewing TechniquesCase Management Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Behavioral Health AssessmentIndividualized Care PlansCrisis InterventionData AnalysisRisk Factor MitigationUtilization ReviewDischarge PlanningResource UtilizationMental Health TreatmentSubstance Use Disorder Treatment
Soft Skills
Strong CommunicationInterpersonal SkillsProblem-SolvingCollaborationEmpathy
Tools & Technologies
Clinical SystemsVirtual Environment Proficiency
Certifications & Qualifications
LCSWLISWLMFTLPCLCPCLPCCLMHC
Industry Keywords
Managed CareUtilization ManagementBehavioral Health PopulationsCrisis InterventionCommunity Resources
About the role
Key responsibilities & impact- Conduct comprehensive behavioral health assessments using clinical tools, data analysis, and benefit plan reviews
- Develop individualized care plans addressing behavioral and physical health needs
- Coordinate care with providers, community organizations, and support services
- Apply advanced clinical judgment to identify and mitigate risk factors affecting member outcomes
- Perform crisis intervention for behavioral health or medical crises and ensure referrals and follow-up
- Use Motivational Interviewing techniques to engage members and promote sustainable behavior change
- Coordinate psychosocial wraparound services and connect members with community resources
- Support cost-effective care through proactive care planning and resource utilization
Requirements
What you’ll need- Master's degree in Behavioral Health, Social Work, Counseling, Psychology, or a related field
- Active, unrestricted independent behavioral health license in your state of residence (e.g., LCSW, LISW, LMFT, LPC, LCPC, LPCC, LMHC, or equivalent)
- 3+ years of post-master's direct clinical experience in a hospital, ambulatory, outpatient, or similar clinical setting
- 3+ years of experience treating mental health and substance use disorders
- 3+ years of experience utilizing Motivational Interviewing techniques
- Case Management experience
- Ability to simultaneously talk on the phone and document in clinical systems
- Strong technical proficiency and comfort working in a virtual environment
- Crisis intervention experience preferred
- Managed Care experience preferred
- Utilization Review or Utilization Management experience preferred
- Discharge Planning experience preferred
- Experience working with complex behavioral health populations preferred
Benefits
Comp & perks- No weekends or holidays
- Consistent Monday–Friday schedule
- Collaborative clinical environment with opportunities for professional growth
- Medical coverage
- Dental coverage
- Vision coverage
- Paid time off
- Retirement savings options
- Wellness programs
- Other resources supporting physical, emotional, and financial well-being
- CVS Health bonus, commission or short-term incentive program eligibility