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Clinical Case Manager – Behavioral Health
CVS Health. Conduct comprehensive behavioral health assessments using clinical tools, data analysis, and benefit plan reviews .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in conducting behavioral health assessments, developing individualized care plans, and applying advanced clinical judgment to enhance member outcomes. Proficient in crisis intervention, Motivational Interviewing techniques, and coordinating care with community resources.
Highest-signal resume keywords
Master's Degree In Behavioral HealthActive Behavioral Health License3+ Years Clinical ExperienceCrisis Intervention ExperienceMotivational Interviewing Techniques
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Behavioral Health AssessmentsIndividualized Care PlansCrisis InterventionData AnalysisCase ManagementUtilization ReviewDischarge PlanningResource UtilizationBehavioral Health TreatmentSubstance Use Disorder Treatment
Soft Skills
Strong Communication SkillsInterpersonal SkillsProblem-Solving SkillsEmpathyTeam Coordination
Tools & Technologies
Clinical SystemsVirtual Care Platforms
Certifications & Qualifications
LCSWLISWLMFTLPCLCPCLPCCLMHC
Industry Keywords
Managed CareUtilization ManagementBehavioral Health PopulationsMental HealthSubstance Use Disorders
About the role
Key responsibilities & impact- Conduct comprehensive behavioral health assessments using clinical tools, data analysis, and benefit plan reviews
- Develop individualized care plans addressing behavioral and physical health needs
- Coordinate care with providers, community organizations, and support services
- Apply advanced clinical judgment to identify and mitigate risk factors impacting member outcomes
- Perform crisis intervention for members experiencing behavioral health or medical crises and ensure appropriate referrals and follow-up
- Utilize Motivational Interviewing techniques to engage members and promote sustainable behavior change
- Coordinate psychosocial wraparound services and connect members with community resources
- Support cost-effective care through proactive care planning and resource utilization
Requirements
What you’ll need- Master's degree in Behavioral Health, Social Work, Counseling, Psychology, or a related field
- Active, unrestricted independent behavioral health license in your state of residence (e.g., LCSW, LISW, LMFT, LPC, LCPC, LPCC, LMHC, or equivalent)
- 3+ years of post-master's direct clinical experience in a hospital, ambulatory, outpatient, or similar clinical setting
- 3+ years of experience treating mental health and substance use disorders
- 3+ years of experience utilizing Motivational Interviewing techniques
- Case Management experience
- Ability to simultaneously talk on the phone and document in clinical systems
- Strong technical proficiency and comfort working in a virtual environment
- Crisis intervention experience
- Managed Care experience
- Utilization Review or Utilization Management experience
- Discharge Planning experience
- Experience working with complex behavioral health populations
Benefits
Comp & perks- CVS Health bonus, commission or short-term incentive program in addition to the base pay range
- Medical coverage
- Dental coverage
- Vision coverage
- Paid time off
- Retirement savings options
- Wellness programs
- Consistent Monday–Friday schedule
- No weekends or holidays
- Collaborative clinical environment with opportunities for professional growth
- Fully remote work