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Clinical Counselor – Employee Assistance Program
CVS Health. Deliver on-demand, single-session consultations .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in crisis intervention and behavioral health counseling, utilizing advanced technology platforms for effective member engagement. Maintains compliance with regulatory requirements while ensuring member confidentiality and delivering high-quality documentation.
Highest-signal resume keywords
Crisis Intervention ExperienceValid Behavioral Health Clinical LicenseMaster’s Degree in Behavioral Health CounselingExperience Delivering Services via Chat, Video, and PhoneFamiliarity with Brief Therapy Models
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Crisis InterventionBehavioral Health CounselingDocumentation SkillsTriageSafety PlanningMultitaskingRapport-BuildingMotivational InterviewingCall Center ExperienceMental Health Care
Soft Skills
Strong Communication SkillsInterpersonal SkillsProblem-Solving Skills
Tools & Technologies
Advanced Technology PlatformsChat ToolsVideo Conferencing ToolsInstant Messaging ToolsIntranet Systems
Certifications & Qualifications
Valid Unrestricted Independent Professional Behavioral Health Clinical License
Industry Keywords
Crisis InterventionBehavioral HealthEAP PoliciesRegulatory ComplianceRisk ManagementFamily SituationsPsychiatric CareRelationship Concerns
About the role
Key responsibilities & impact- Deliver on-demand, single-session consultations
- Conduct clinical assessments, action and safety planning, triage, and informational services
- Provide support through phone, video, and chat
- Use advanced technology platforms to connect members with appropriate solutions
- Type and document information accurately in real time
- Navigate intranet systems and tools to support call handling
- Use chat and instant messaging tools for team support
- Review email communications regarding plan sponsor information, process changes, and department information
- Multitask while engaging with members
- Protect member confidentiality under enterprise and EAP policies
- Maintain accurate, complete, and timely documentation meeting regulatory and risk management requirements
Requirements
What you’ll need- 1+ years of crisis intervention experience
- Valid unrestricted independent professional behavioral health clinical license to practice per state regulations in the state of residence; accepted licenses include LPC, LMFT, LCSW, LMHC, LCMHC, LICSW, LISW, or Clinical Psychologist
- Master’s Degree in behavioral health counseling profession
- Availability for 24x7x365 call center coverage; holiday coverage may be required
- Separate distraction-free workspace in a room with a closing door
- Double monitors and headset
- Hardwired, reliable broadband or fiber internet
- Minimum home internet download speed of 400 Mbps and upload speed of 10–20 Mbps
- Four-port modem with the fourth port used for work internet
- Familiarity with brief therapy models and Motivational Interviewing
- Call center work experience
- Experience delivering services via chat, video, and phone
- Strong rapport-building skills
- Experience facilitating positive behavior changes
- Strong computer and literacy skills
- Experience handling mental health, psychiatric care, family situations, and relationship concerns
Benefits
Comp & perks- Medical coverage
- Dental coverage
- Vision coverage
- Paid time off
- Retirement savings options
- Wellness programs
- Other resources supporting physical, emotional, and financial well-being
- CVS Health bonus, commission or short-term incentive program in addition to the base pay range