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Clinical Counselor – Employee Assistance Program
CVS Health. Provide telephone-based assessment, triage, consultation, counseling, and informational services in a call center environment .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in providing telephone-based mental health support, conducting clinical assessments, and developing safety plans while maintaining confidentiality and compliance with regulatory requirements. Proficient in motivational interviewing and brief therapy models to facilitate positive behavior change in diverse populations.
Highest-signal resume keywords
Crisis Intervention ExperienceIndependent Behavioral Health LicenseMotivational InterviewingCall Center ExperienceMaster's Degree in Behavioral Health
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Clinical AssessmentRisk AssessmentSubstance Abuse AssessmentSolution-Focused Problem ResolutionDocumentation SkillsBehavioral Health CounselingCrisis ManagementPatient Behavior Change FacilitationSafety PlanningMultitasking
Soft Skills
Rapport BuildingCollaborationCommunicationEmpathyAdaptability
Tools & Technologies
Video Conferencing ToolsLive Chat PlatformsCall Center SoftwareDocumentation SystemsInternet Connectivity
Certifications & Qualifications
LPCLMFTLCSWLMHCLCMHCLICSWLISWClinical Psychologist License
Industry Keywords
Mental HealthSubstance AbuseEAPBehavioral HealthCrisis InterventionPatient CareCommunity TreatmentRegulatory ComplianceDiverse PopulationsTelehealth
About the role
Key responsibilities & impact- Provide telephone-based assessment, triage, consultation, counseling, and informational services in a call center environment
- Provide immediate 24/7 mental health support through video, live chat, or phone
- Use advanced clinical assessments, motivational interviewing, and solution-focused/short-term problem resolution
- Conduct risk, substance abuse, and mental health assessments
- Develop immediate action and safety plans based on urgency
- Recommend appropriate levels of mental health and substance-use care
- Understand members’ needs and align with their theory of change
- Provide information about mental health, substance abuse, community treatment, and related programs
- Coordinate resources and support linkage to care and lifestyle-management services
- Collaborate with professionals to support positive clinical outcomes and continuity of care
- Multitask by typing and documenting while handling calls and using supporting tools
- Protect member confidentiality and follow enterprise and EAP confidentiality policies
- Maintain accurate documentation meeting risk-management and regulatory requirements
- Maintain current independent behavioral health licensure and meet state licensure requirements
- Participate in periodic shift bidding; schedules may change based on business needs
Requirements
What you’ll need- 1+ years of crisis intervention experience
- Valid unrestricted independent professional behavioral health clinical license in good standing in the state of residence, such as LPC, LMFT, LCSW, LMHC, LCMHC, LICSW, LISW, or Clinical Psychologist
- Ability to provide 24x7x365 call center coverage, including expected holiday coverage
- Experience facilitating positive patient/client behavior change
- Separate distraction-free workspace in a room with a closing door
- Hardwired, reliable broadband or fiber internet
- Minimum home internet download speed of 400 Mbps and upload speed of 10–20 Mbps
- Four-port modem with the fourth port used for work internet
- Master’s Degree in a behavioral health counseling profession
- Strong computer and literacy skills
- Familiarity with brief therapy models and Motivational Interviewing
- Call center work experience
- Experience working with diverse populations
- 1+ years of EAP, Behavioral Health, or Social Services experience preferred
- Experience handling mental health, psychiatric care, family situations, and relationship concerns preferred
- Ability to establish and maintain rapport quickly preferred
Benefits
Comp & perks- Medical coverage
- Dental coverage
- Vision coverage
- Paid time off
- Retirement savings options
- Wellness programs
- Other resources supporting physical, emotional, and financial well-being
- Ongoing application acceptance