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Clinical Operations Supervisor
CVS Health. Oversee healthcare management staff and develop high-performing teams .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in healthcare management, team leadership, and clinical policy implementation while ensuring compliance with regulatory standards. Proficient in developing high-performing teams and fostering effective communication across departments.
Highest-signal resume keywords
Healthcare ManagementTeam LeadershipClinical Policy ImplementationActive Arizona RN LicenseManaged Care Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Clinical ExperienceData EvaluationCare-Plan DevelopmentQuality ImprovementPerformance Monitoring
Soft Skills
Effective CommunicationProblem ResolutionTeamworkMentoringChange Management
Tools & Technologies
Microsoft OfficeInformation Systems
Certifications & Qualifications
Active Arizona RN LicenseRegistered Nurse DiplomaAssociates Nursing Degree
Industry Keywords
HealthcareRegulatory StandardsAccreditationContinuum of CareQuality Objectives
About the role
Key responsibilities & impact- Oversee healthcare management staff and develop high-performing teams
- Oversee a non-clinical DE staff
- Ensure consistency in clinical interventions supporting members
- Meet financial, operational, and quality objectives of the unit
- Oversee implementation of healthcare management services
- Implement clinical policies and procedures according to regulatory and accreditation standards
- Mentor the team on practice standards, quality of interventions, problem resolution, and critical thinking
- Implement and monitor best-practice approaches and innovations across the continuum of care
- Liaise with key business areas
- Develop, assist with development, and review training content
- Collaborate on and deliver inter- and intra-departmental training sessions
- Protect member information confidentiality
- Manage resources for member identification, care-plan development and implementation, medical appropriateness, quality of care, monitoring, evaluation, and documentation
- Develop, initiate, monitor, and communicate performance expectations
- Ensure team understanding and use of information-system capabilities and functionality
- Potentially manage an individual caseload
- Serve as a customer and account-team point of contact, including customer meetings and new-customer implementation support
- Participate in staff recruitment and hiring
- Assess developmental needs and implement action plans supporting high-performing teams
- Promote teamwork, cross-product integration, and continuum-of-care thinking
- Lead change efforts as a model change agent
- Foster a positive work environment and support team contributions
- Maintain compliance with policies and procedures
Requirements
What you’ll need- 3-5 years of clinical experience
- 1+ year of direct people leadership, supervisory, team lead, or management experience in a healthcare setting
- Active Arizona (AZ) RN license required
- Authorized to practice in the state of Arizona
- May be required to travel to health fairs on an occasional weekend basis
- Working knowledge of Microsoft Office products (Word, Excel, PowerPoint, Outlook)
- Previous experience in managed care preferred
- Ability to evaluate and interpret data, identify areas of improvement, and focus on interventions to improve outcomes
- Ability to communicate effectively with providers, members, staff, and other leaders, orally and in writing
- Registered Nurse Diploma or Associates Nursing Degree required
- BSN preferred
Benefits
Comp & perks- CVS Health bonus, commission or short-term incentive program in addition to base pay
- Medical coverage
- Dental coverage
- Vision coverage
- Paid time off
- Retirement savings options
- Wellness programs
- Other resources supporting physical, emotional, and financial well-being, based on eligibility