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Clinician Support Coordinator
CVS Health. Communicate with clinicians and members regarding schedule changes, cancellations, and other updates .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills and effective communication with clinicians and members, while managing multiple systems and maintaining high availability. Proficient in ticket management and support processes to ensure timely resolution of issues.
Highest-signal resume keywords
Call Center ExperienceCustomer Service ExcellenceSalesforce Ticket ManagementMS Office ProficiencyFive9 Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Call Center ExperienceSalesforce Ticket ManagementMS Office ProficiencyFive9 ExperienceGoogle Office Products Proficiency
Soft Skills
Effective CommunicationCustomer SupportMultitasking
Certifications & Qualifications
High School DiplomaGED
Industry Keywords
Clinician SupportTicket Queue ManagementAvailability Management
About the role
Key responsibilities & impact- Communicate with clinicians and members regarding schedule changes, cancellations, and other updates
- Assist clinicians with directions, answer questions, and provide support
- Manage multiple systems simultaneously
- Maintain high availability, targeting a missed call rate of 5% or less
- Generate, manage, and close Salesforce tickets
- Assign tickets to appropriate departments when additional assistance is needed
- Help maintain the team’s ticket queue for timely resolution
- Participate in a rotating weekend schedule
- Deliver excellent customer service verbally and in writing
- Report to the Network Support Supervisor
Requirements
What you’ll need- Minimum 6 months of call center experience
- Proficiency with MS Office, Five9, and Google Office products
- High school diploma or GED
- Open availability within operating hours of 7:00AM–7:00PM CST
- Ability to work one of three available shifts: Monday–Friday, 10:00 am–7:00 pm CST; Tuesday–Saturday, 8:00 am–5:00 pm CST; or Sunday–Thursday, 8:00 am–5:00 pm CST
- Ability to commute to the Dallas, Texas office once a week
- Ability to participate in a rotating weekend schedule
- Ability to adhere to required onsite attendance days in Dallas
- Preferred: 1 year call center experience
- Preferred: 1 year prior experience working with clinicians
- Preferred: Minimum 2 years of successful work experience with the organization
Benefits
Comp & perks- CVS Health bonus, commission or short-term incentive program in addition to base pay
- Medical coverage
- Dental coverage
- Vision coverage
- Paid time off
- Retirement savings options
- Wellness programs
- Other resources supporting physical, emotional, and financial well-being