Clinician Support Coordinator

CVS Health

. Communicate with clinicians and members regarding schedule changes, cancellations, and other updates .

Posted 11/10/2026full-timeDallas • Texas • United StatesJunior💰 $17 - $31 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills while effectively managing multiple systems and supporting clinicians across various states. Proficient in ticket management and communication, ensuring timely resolution of issues.

Highest-signal resume keywords

Call Center ExperienceSalesforce Ticket ManagementMS Office ProficiencyFive9 ExperienceCustomer Service Excellence

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Call Center ExperienceSalesforce Ticket ManagementMS Office ProficiencyFive9 ExperienceGoogle Office Products Proficiency

Soft Skills

Excellent Verbal CommunicationExcellent Written CommunicationSupportive AttitudeProblem-Solving Skills

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Customer ServiceTicket Queue ManagementClinician SupportSchedule ManagementRotating Weekend Schedule

About the role

Key responsibilities & impact

Communicate with clinicians and members regarding schedule changes, cancellations, and other updates
Assist clinicians with directions, answer questions, and provide support
Manage multiple systems simultaneously
Maintain a missed call rate of 5% or less
Generate, manage, and close Salesforce tickets
Assign tickets to appropriate departments when additional assistance is needed
Help maintain the team’s ticket queue for timely resolution
Participate in a rotating weekend schedule
Deliver excellent customer service verbally and in writing
Report to the Network Support Supervisor
Support clinicians across multiple states by phone and email

Requirements

What you’ll need

Minimum 6 months of call center experience
Proficiency with MS Office, Five9, and Google Office products
Availability to work one of these shifts: Monday–Friday, 10:00 am–7:00 pm CST; Tuesday–Saturday, 8:00 am–5:00 pm CST; or Sunday–Thursday, 8:00 am–5:00 pm CST
High school diploma or GED
Ability to commute to the Dallas office once a week
Ability to participate in a rotating weekend schedule
Ability to adhere to required onsite attendance days in Dallas

Benefits

Comp & perks

Medical coverage
Dental coverage
Vision coverage
Paid time off
Retirement savings options
Wellness programs
Other resources supporting physical, emotional, and financial well-being, based on eligibility