Community Health Worker

CVS Health

. Serve as a vital link between members, healthcare providers, and community resources under the direction of a designated healthcare professional.

Posted 11/5/2026full-timeLouisiana • United StatesMid-LevelSenior💰 $19 - $32 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in care coordination, case management, and community outreach, with a strong focus on improving member engagement and health outcomes. Proficient in documenting interactions and adhering to regulatory standards while advocating for members and connecting them with necessary resources.

Highest-signal resume keywords

Care CoordinationCase ManagementCommunity OutreachMotivational InterviewingDocumentation Compliance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Clinical Support ServicesHealth EducationMedication ManagementCommunity Resource KnowledgeProductivity Metrics Achievement

Soft Skills

Customer Service OrientationProblem-Solving AbilitiesVerbal Communication SkillsWritten Communication SkillsOrganizational Skills

Tools & Technologies

Microsoft OfficeMicrosoft TeamsOutlookElectronic Health Record Systems

Certifications & Qualifications

Community Health Worker CertificationMotivational Interviewing TrainingMental Health First Aid CertificationTrauma-Informed Care TrainingHIPAA Compliance Certification

Industry Keywords

Managed Care OrganizationMedicaid PopulationsSocial Determinants of HealthBehavioral HealthPublic Health

About the role

Key responsibilities & impact

Serve as a vital link between members, healthcare providers, and community resources under the direction of a designated healthcare professional.
Conduct home visits to reinforce care plans and encourage healthy behaviors.
Identify healthcare and social needs affecting members' well-being.
Support care plan implementation and collaborate with care management teams.
Develop individualized strategies to improve member engagement and health outcomes.
Assist with transportation arrangements and referrals to community resources.
Educate members on disease self-management, nutrition, symptom monitoring, medication adherence, and preventive care.
Review medications and assist with obtaining refills when appropriate.
Promote understanding of treatment plans and participation in healthcare decisions.
Advocate for members and reduce cultural, linguistic, socioeconomic, and healthcare access barriers.
Connect members with social service agencies, community organizations, and support programs.
Assist with applications for eligible services and benefits.
Identify gaps in community resources and opportunities to improve local systems of care.
Maintain knowledge of local community resources and support networks.
Build relationships with members, providers, nurse case managers, caregivers, community agencies, and internal partners.
Educate providers and community organizations about social determinants of health.
Collaborate with interdisciplinary teams to coordinate care and resolve barriers.
Document member interactions, assessments, and interventions in electronic health record systems.
Complete progress notes, reports, care coordination activities, and required documentation in compliance with regulatory standards.
Adhere to HIPAA requirements, organizational policies, and applicable regulatory guidelines.
Meet productivity, quality, and performance metrics.

Requirements

What you’ll need

High School Diploma or GED.
Minimum of 3-5 years of relevant healthcare, social services, care coordination, or case management experience.
Previous experience working within a Managed Care Organization (MCO) preferred or related healthcare setting.
Minimum of 1-2 years of experience providing clinical support services.
Minimum of 1 year of community outreach experience and knowledge of Louisiana community resources.
Minimum of 1 year of experience working with individuals with physical and/or behavioral health needs.
Strong case management and care coordination skills.
Excellent customer service orientation and problem-solving abilities.
Exceptional verbal, written, and telephonic communication skills.
Demonstrated motivational interviewing skills and ability to build rapport and trust with members.
Strong documentation skills and commitment to compliance and regulatory standards.
Ability to work independently, remain self-motivated, and manage competing priorities.
Excellent organizational and time management skills.
Ability to achieve productivity and quality performance metrics.
Proficiency in Microsoft Office applications, Microsoft Teams, Outlook, and electronic health record systems.
Flexibility to work variable schedules, including two evenings per week until 9:00 PM local time, based on member needs.
Community Health Worker (CHW) Certification preferred.
Experience serving Medicaid populations in urban and rural environments.
Knowledge of local formal and informal community resource networks.
Experience in community-based, outpatient, public health, behavioral health, or social services settings.
Training or certification in Motivational Interviewing, Mental Health First Aid, Trauma-Informed Care, HIPAA Compliance, C.L.A.S. Standards, or Medical Terminology.
Bilingual language skills (Spanish or French) preferred.
Ability to travel within the assigned geographic service area.
Extensive travel to member homes, provider offices, community agencies, and outreach locations.

Benefits

Comp & perks

CVS Health bonus, commission or short-term incentive program in addition to base pay
Medical coverage
Dental coverage
Vision coverage
Paid time off
Retirement savings options
Wellness programs
Other resources based on eligibility
Comprehensive benefits package supporting physical, emotional, and financial well-being