Community Health Worker – Field

CVS Health

. Serve as a bridge between Aetna members and the healthcare system through outreach and education .

Posted 10/2/2026full-timeRemote • Louisiana • United StatesJunior💰 $19 - $32 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in community outreach, care management, and education, with a focus on addressing social determinants of health and improving access to care for diverse populations. Proficient in electronic health records and skilled in building relationships with healthcare professionals and members.

Highest-signal resume keywords

Community Health Worker CertificationClinical Support Services ExperienceKnowledge of Louisiana Community ResourcesBilingual Skills (Spanish or French)Proficiency in MS Office Suite and Electronic Health Record Systems

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Care ManagementDisease Self-Management EducationMedication Adherence SupportCultural CompetencyHealth EducationAppointment SchedulingProgress Note DocumentationCommunity Service LinkageChronic Condition ManagementClinical Needs Assessment

Soft Skills

Relationship BuildingFlexibilityCommunicationEmpathyProblem Solving

Tools & Technologies

MS Office SuiteMS TeamsOutlookWordExcelElectronic Health Record Systems

Certifications & Qualifications

Certified Community Health Worker / Promotora CertificationMental Health First AidTrauma Informed Care Training

Industry Keywords

Social Determinants of HealthC.L.A.S. StandardsHIPAAMedicaid Population ExperienceCommunity/Outpatient Setting Experience

About the role

Key responsibilities & impact

Serve as a bridge between Aetna members and the healthcare system through outreach and education
Conduct home visits with members with chronic conditions and reinforce care-plan adherence
Adjust services to members’ culture, language, and religion
Identify healthcare needs, improve access to care, and reduce unnecessary hospitalizations
Educate healthcare professionals and providers about social determinants of health
Build and maintain relationships with members, providers, nurse case managers, agencies, supervisors, and office staff
Reduce cultural and socioeconomic barriers between clients and institutions
Assist with care-plan implementation, member education, and care-management strategies
Link members to health and social services and help identify management plans and goals
Identify care-system gaps and help members use community services, schedule appointments, and complete program applications
Support medication adherence by reviewing medication lists and assisting with refills
Teach disease self-management, including nutrition and symptom tracking
Accompany members to appointments as needed
Maintain member records in electronic health records, compile reports, complete progress notes and letters, and perform administrative duties
Travel extensively to client homes, community locations, agencies, and outreach destinations
Work under the direction of a designated professional

Requirements

What you’ll need

Must reside in Louisiana and within assigned Region 7 parishes: Caddo, Bossier, Webster, Claiborne, Bienville, Red River, DeSoto, Sabine, Natchitoches
If not CHW certified at hire, must successfully complete a Certified Community Health Worker / Promotora certification program recognized by the State of Louisiana within 12 months of start date
Ability to travel 60–75% of the time
Must have access to reliable transportation
1–2 years’ experience providing clinical support services
1 year of community outreach experience and knowledge of Louisiana community resources
1 year of experience working with clients with clinical needs (physical and/or behavioral health)
Demonstrated proficiency with a personal computer, keyboard navigation, MS Office Suite, MS Teams, Outlook, Word, Excel, and electronic health record systems
Flexibility to work outside core business hours Monday–Friday, 8am–5pm, to meet member needs
Variable work schedule with ability to work 2 days weekly until 9pm local time
High school diploma or G.E.D.
Bilingual speaking skills are a plus: Spanish or French
Preferred: community/outpatient setting experience; Mental Health First Aid; Trauma Informed Care; HIPAA; C.L.A.S. Standards; Motivational Interviewing; specialized medical terminology and practices training; Medicaid population experience; Community Health Worker Certification or equivalent training and experience

Benefits

Comp & perks

CVS Health bonus, commission or short-term incentive program in addition to base pay
Medical coverage
Dental coverage
Vision coverage
Paid time off
Retirement savings options
Wellness programs
Other resources supporting physical, emotional, and financial well-being