Community Health Worker – Field

CVS Health

. Conduct home visits with Aetna members to assist with community resources, appointments, eligible-program applications, transportation, and education on services, medications, and conditions .

Posted 10/30/2026full-timeRemote • United StatesJuniorMid-Level💰 $19 - $32 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in community outreach, care coordination, and resource navigation for diverse populations, while ensuring compliance with HIPAA regulations. Proficient in utilizing electronic health records and Microsoft Office Suite to document and communicate effectively.

Highest-signal resume keywords

Community OutreachCare CoordinationCHW CertificationHealthcare ExperienceHIPAA Compliance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Care ManagementSocial Determinants Of HealthCase ManagementDocumentation In EHRProblem-SolvingTask PrioritizationTechnical Issue ResolutionMulti-System NavigationMicrosoft Office SuiteInternet Connectivity Management

Soft Skills

CommunicationCultural CompetenceOrganizational SkillsIndependenceFlexibility

Tools & Technologies

Electronic Health Record (EHR)Microsoft Office 365VPNTeams MessagingEmail Communication

Certifications & Qualifications

CHW Certification

Industry Keywords

Community-Based ServicesMedicaid PopulationsHealthcare SystemHome VisitsMember Advocacy

About the role

Key responsibilities & impact

Conduct home visits with Aetna members to assist with community resources, appointments, eligible-program applications, transportation, and education on services, medications, and conditions
Complete telephonic and email outreach to members, agencies, care providers, and community organizations regarding member needs and care
Collaborate with care managers, department workers, legal or custodial guardians, healthcare providers, and community partners
Assess gaps in care and social determinants of health and formulate interventions
Connect with community organizations and partners regarding resource availability and eligibility
Work flexibly in varied and unknown member-home and community environments
Document outreach and care coordination in the electronic health record and maintain compliant member records
Maintain member confidentiality and protected health information according to HIPAA policies and company guidelines
Independently organize, problem-solve, and prioritize tasks to meet deliverables and deadlines
Support individuals from diverse cultural and socioeconomic backgrounds
Travel extensively, 70% or more via personal vehicle, to member homes, community locations, and agencies
Serve as a bridge between members, communities, and the healthcare system through outreach, education, advocacy, and care coordination
Work with Medicaid populations of all ages, including children and youth in specialty programs

Requirements

What you’ll need

West Virginia residency required
Must reside in one of the following counties: Lewis, Upshur, Barbour, Harrison, Taylor, Marion, Monongalia, Wetzel, Tyler, Doddridge, Pleasants, Ritchie, Marshall, Ohio, Brooke, and Hancock
High School Diploma /G.E.D. or higher
2+ years relevant experience in healthcare, community-based services, social services, case management, or related fields
Complete an approved CHW certification program within 12 months of hire
Demonstrated proficiency with personal computers, keyboard and multi-system navigation, and MS Office Suite applications (Outlook, Word, Excel, SharePoint)
Reliable transportation, valid/active driver’s license, and proof of vehicle insurance
Ability to travel up to 70% of the time to various locations within the region using a personal vehicle
Direct/hardwired internet connection to a modem/router within 7 feet of the computer, with minimum speeds of 25 Mbps download and 3 Mbps upload
WiFi and satellite internet are not permitted
Quiet, secure, private designated home virtual work location compliant with CVS Health and HIPAA guidelines
Ability to work within the state and city where currently living
Ability to use multiple monitors and navigate multiple applications simultaneously
Ability to communicate via email, calendar invites, Teams messaging, and virtual meetings
Experience with Microsoft Office 365 applications or similar Google Workspace applications
Ability to log in to secure systems such as VPN and EHR portals, lock computer screens, manage strong passwords, and recognize suspicious emails or links
Ability to resolve common technical issues independently and contact IT for unresolved issues

Benefits

Comp & perks

Mileage reimbursed per company expense reimbursement policy
Flexible work schedule may be available after six months of service and demonstrated performance and attendance
Company-provided equipment (keyboard, monitor, computer, headset, etc.)
Medical, dental, and vision coverage
Paid time off
Retirement savings options
Wellness programs
Other resources supporting physical, emotional, and financial well-being, based on eligibility
CVS Health bonus, commission or short-term incentive program in addition to base pay