Customer Service Advocate I

. Handle inbound and outbound calls to schedule, reschedule, and cancel patient appointments .

Posted 9/25/2026full-timeRemote • Kansas • United StatesJunior💰 $17 - $26 per hourWebsite

Key responsibilities & impact

Handle inbound and outbound calls to schedule, reschedule, and cancel patient appointments
Provide courteous and professional service to patients and address inquiries and concerns
Accurately enter patient information and appointment details into the scheduling system
Communicate appointment details and necessary instructions clearly to patients
Address and resolve scheduling conflicts or issues promptly
Collaborate with medical staff and other departments to ensure smooth scheduling operations
Conduct follow-up calls to confirm appointments and provide patient reminders
Maintain accurate records of patient interactions and transactions
Perform other duties or special projects as assigned
Work assigned schedules of 40 hours per week based on business needs
Participate in a 24/7 contact center operation, including possible weekend shifts

What you’ll need

High School diploma or equivalent required
Some undergraduate education preferred
1 year of customer service experience
Call center environment experience preferred
Flexible and positive attitude
Friendly and nurturing attitude toward the patient population of older adults
Experience with EMR (Electronic Medical Record) documentation preferred
Ability to multitask, prioritize, and manage time effectively
Outstanding phone demeanor and etiquette
High level of integrity
Proficient PC skills, including basic Microsoft Excel skills
Spanish, Mandarin, Cantonese, or Polish speakers preferred
US work authorization
Proficient PC skills, computer literacy, basic Google Suite skills, and ability to navigate systems
Prior remote work experience
Ability to obtain high-speed internet and hardwire equipment to router/modem
Distraction-free and private remote work environment required
Reliable dependent care during working hours
Ability to provide own transportation when on-site support is required for employees within 50 miles of a physical OSH location/center
Ability to participate in classroom-style remote training sessions

Comp & perks

CVS Health bonus, commission or short-term incentive program in addition to base pay
Medical coverage
Dental coverage
Vision coverage
Paid time off
Retirement savings options
Wellness programs
Other resources supporting physical, emotional, and financial well-being
Comprehensive benefits package for full-time colleagues and their families