Customer Service Representative

CVS Health

. Listen actively, advocate for customers, understand their needs, and provide guidance and support .

Posted 9/23/2026full-timeRemote • United StatesJunior💰 $17 - $26 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on empathy, effective communication, and problem-solving. Proficient in utilizing technology and AI tools to enhance customer interactions and maintain accurate documentation.

Highest-signal resume keywords

Customer Service ExperienceEffective Communication SkillsProblem-Solving AbilitiesAI Tool UtilizationMicrosoft Office Experience

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Basic Computer SkillsDocumentation SkillsCustomer Inquiry ResolutionPerformance Metrics AdherenceConfidential Information Management

Soft Skills

EmpathyRespectful CommunicationKind DemeanorFlexibilityTeam Collaboration

Tools & Technologies

AI-Enabled ToolsMicrosoft Office

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Customer SatisfactionContact Center ExperienceHealthcare ExperienceClaims ProcessingPatient Information Records

About the role

Key responsibilities & impact

Listen actively, advocate for customers, understand their needs, and provide guidance and support
Resolve customer inquiries and issues efficiently while documenting all interactions
Educate customers about benefits and available resources
Help customers navigate their options
Anticipate customer needs and provide proactive solutions
Collaborate with team members and other departments to address service issues and improve outcomes
Document customer correspondence and maintain confidential patient information records
Utilize AI-enabled tools during training and servicing
Follow policies, procedures, and the CVS/Aetna Code of Conduct
Research issues, document outcomes, resolve inquiries, and deliver high customer satisfaction
Meet performance expectations for customer satisfaction, first-call resolution, empathy, quality, accuracy, values-based behavior, and schedule adherence

Requirements

What you’ll need

6+ months of customer service experience
Basic computer skills
High School Diploma, GED, or equivalent experience
Demonstrated empathy and effective communication skills
Respectful and kind demeanor in all communications
Strong problem-solving and decision-making abilities
Ability to manage multiple resources and tasks in a fast-paced environment
Adherence to workplace model and potential telework agreements
High-speed internet with 100 Mbps download and 25 Mbps upload speeds
Direct wired ethernet connection to modem/router; hotspots, satellite, fixed wireless, and WiFi are not permitted
Willingness to leverage technology and AI as key support tools
Willingness to work specific hours with flexibility
Eligible to work from the employer-selected locations: West Virginia, Virginia, Texas, Georgia, Illinois, Maryland, North Carolina, Alabama, Florida, or Louisiana
Preferred: 1+ years of customer service experience in a contact center environment
Preferred: 1+ years of claims, provider, dental, medical, or related healthcare experience
Microsoft Office experience preferred

Benefits

Comp & perks

$2,000 sign-on bonus after 9 months of service, with continuous employment for a minimum of 12 months
New colleague orientation
Comprehensive training ranging from 4 to 18 weeks
Supportive and inclusive culture
Continuous learning and growth
Ongoing coaching and mentoring support
Equipment and resources needed to complete assigned work
Medical, dental, and vision coverage
Paid time off
Retirement savings options
Wellness programs
Other resources based on eligibility
Remote work from home