Customer Service Representative

CVS Health

. Take inbound calls from members and determine the quickest, most effective ways to answer member questions .

Posted 10/28/2026full-timeRemote • Connecticut • United StatesJunior💰 $17 - $31 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills by effectively managing inbound and outbound communications, ensuring member satisfaction, and maintaining accurate member records. Proficient in utilizing technology for member management and support, with a focus on emotional engagement and problem resolution.

Highest-signal resume keywords

Call Center ExperienceCustomer Service SkillsActive Listening SkillsTime Management SkillsBilingual or Multilingual Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Basic Computer KnowledgeTechnical SkillsCustomer Records ManagementWord ProcessingDatabase ManagementEmail ProgramsChat ProgramsHealthcare ExperienceMental Health BackgroundRemote Work Experience

Soft Skills

Emotional EngagementTroubleshootingDe-EscalationComplaint HandlingCommunication Skills

Tools & Technologies

IP PhonesMember Management SystemEthernet Connection

Certifications & Qualifications

High School Diploma or EquivalentAssociate Degree

Industry Keywords

Member SatisfactionHealthcareHuman ServicesPlan SponsorsBenefit Tracking

About the role

Key responsibilities & impact

Take inbound calls from members and determine the quickest, most effective ways to answer member questions
Create emotional connections with members by understanding and engaging them to champion their best health
Maintain member records within the overall member management system
Provide introductory information and connect members with additional and appropriate benefits/external resources
Review members’ claim history to ensure accurate tracking of benefit maximums, including deductible and coinsurance levels
Explain members’ rights and responsibilities in accordance with plan sponsors’ contracts
Send outbound emails to members where and as needed
Support members with troubleshooting and de-escalation
Escalate queries and concerns when necessary
Handle complaints and inquiries to ensure member satisfaction with products/services
Share solutions and processes with the customer service team
Embody CVS Core values in each interaction

Requirements

What you’ll need

1-3 years of call center and/or customer service experience
Basic computer knowledge and technical skills to use IP phones, customer records management, word processing, database, and e-mail/chat programs
A private and confidential workspace free from distractions
A hardwired connection is required (i.e., an Ethernet connection)
Time management skills to promptly respond to e-mails, calls, and chat messages
Active listening skills to effectively handle members who may be upset
Must be able to work Monday-Friday, 9:30am-6:00pm EST
A high school diploma or equivalent is required
A mental health or human services background is preferred
1-3 years of healthcare experience is preferred
Bilingual or multilingual skills are a plus
Experience working from home in a remote role is preferred
An Associate degree is a plus

Benefits

Comp & perks

CVS Health bonus, commission or short-term incentive program in addition to base pay
Medical coverage
Dental coverage
Vision coverage
Paid time off
Retirement savings options
Wellness programs
Other resources supporting colleagues’ physical, emotional, and financial well-being