Customer Service Representative

CVS Health

. Advocate for customers, understand their needs, and provide guidance and support .

Posted 10/28/2026full-timeRemote • United StatesJunior💰 $17 - $31 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer advocacy by understanding needs and providing effective guidance and support. Proficient in utilizing technology and AI tools to enhance customer service and resolve inquiries efficiently.

Highest-signal resume keywords

Customer Service ExperienceEffective Communication SkillsProblem-Solving AbilitiesEmpathyBasic Computer Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Inquiry ResolutionDocumentation of InteractionsResearch and Issue ResolutionTask ManagementAdherence to Policies and Procedures

Soft Skills

Respectful DemeanorKind CommunicationProactive SolutionsCollaborationFlexibility

Tools & Technologies

AI-Enabled ToolsHigh-Speed InternetDirect Wired Ethernet Connection

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Customer AdvocacyPatient Information RecordsPerformance ExpectationsWorkplace ModelTelework Agreements

About the role

Key responsibilities & impact

Advocate for customers, understand their needs, and provide guidance and support
Resolve customer inquiries and issues efficiently while documenting all interactions
Educate customers about benefits and available resources
Assist customers in navigating their options
Research issues, document outcomes, resolve inquiries, and deliver high customer satisfaction
Anticipate customer needs and provide proactive solutions
Collaborate with team members and other departments to address service issues and improve outcomes
Document customer correspondence and maintain confidential patient information records
Utilize AI-enabled tools during training and servicing
Follow policies, procedures, and the CVS/Aetna Code of Conduct
Adhere to assigned schedules and performance expectations

Requirements

What you’ll need

6+ months of customer service experience
Basic computer skills
Must work in Pacific Standard Time or Mountain Standard Time
Demonstrated empathy and effective communication skills
Respectful and kind demeanor in all communications
Strong problem-solving and decision-making abilities
Ability to manage multiple resources and tasks in a fast-paced environment
High School Diploma, GED, or equivalent experience
Adherence to workplace model and potential telework agreements
High-speed internet with 100 Mbps download and 25 Mbps upload speeds
Direct wired Ethernet connection to modem/router; hotspots, satellite, fixed wireless, and WiFi are not permitted
Willingness to leverage technology and AI as key support tools
Willingness to work specific hours with flexibility

Benefits

Comp & perks

$2,000 sign-on bonus after 9 months of service, with continuous employment required for a minimum of 12 months
New colleague orientation
Comprehensive training ranging from 4 to 18 weeks
Supportive and inclusive culture
Continuous learning and growth
Ongoing coaching and mentoring support
Equipment and resources needed to complete assigned work
Medical coverage
Dental coverage
Vision coverage
Paid time off
Retirement savings options
Wellness programs
Other resources, based on eligibility