Customer Service Representative

CVS Health

. Take inbound calls from members and determine the quickest, most effective ways to answer questions .

Posted 10/28/2026full-timeRemote • United StatesJunior💰 $17 - $31 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills by effectively managing inbound and outbound communications, ensuring member satisfaction, and maintaining accurate member records. Proficient in utilizing technology and tools to support member interactions and troubleshoot concerns.

Highest-signal resume keywords

Call Center ExperienceCustomer Service SkillsActive Listening SkillsTime Management SkillsBilingual Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Basic Computer KnowledgeTechnical SkillsDatabase ManagementWord ProcessingEmail/Chat Programs

Soft Skills

Emotional Connection BuildingTroubleshootingDe-Escalation SkillsComplaint HandlingEngagement Skills

Tools & Technologies

IP PhonesMember Management SystemRemote Work Tools

Certifications & Qualifications

High School DiplomaAssociate Degree

Industry Keywords

Healthcare ExperienceMental Health BackgroundMember Rights and ResponsibilitiesBenefit TrackingConfidential Workspace

About the role

Key responsibilities & impact

Take inbound calls from members and determine the quickest, most effective ways to answer questions
Create emotional connections with members by understanding and engaging them to champion their best health
Maintain member records within the overall member management system
Provide introductory information and connect members with appropriate benefits and external resources
Review members’ claim history to ensure accurate tracking of benefit maximums, deductibles, and coinsurance levels
Explain members’ rights and responsibilities according to plan sponsors’ contracts
Send outbound emails to members as needed
Troubleshoot and de-escalate member concerns
Escalate queries and concerns when necessary
Handle complaints and inquiries to ensure member satisfaction
Share solutions and processes with the customer service team
Embody CVS Core values in each interaction

Requirements

What you’ll need

1-3 years of call center and/or customer service experience
Basic computer knowledge and technical skills to use IP phones, customer records management, word processing, database, and e-mail/chat programs
Private and confidential workspace free from distractions
Hardwired Ethernet connection required
Time management skills to promptly respond to e-mails, calls, and chat messages
Active listening skills to effectively handle upset members
Ability to work Monday-Friday, 11:40am-8:10pm EST
High school diploma or equivalent required
Mental health or human services background preferred
1-3 years of healthcare experience preferred
Bilingual or multilingual skills a plus
Experience working from home in a remote role preferred
Associate degree a plus

Benefits

Comp & perks

Comprehensive medical coverage
Dental coverage
Vision coverage
Paid time off
Retirement savings options
Wellness programs
Other resources supporting physical, emotional, and financial well-being
CVS Health bonus, commission or short-term incentive program eligibility