Customer Service Representative

CVS Health

. Listen actively and advocate for customers by understanding their needs and providing guidance and support .

Posted 10/19/2026full-timeRemote • Oklahoma • United StatesJunior💰 $17 - $26 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer advocacy by actively listening and resolving inquiries efficiently while maintaining confidentiality. Proficient in utilizing technology and AI tools to enhance customer service outcomes and improve overall satisfaction.

Highest-signal resume keywords

Customer Service ExperienceAI-Enabled Tools UtilizationMicrosoft Office ProficiencyHealthcare ExperienceDocumentation Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer ServiceBasic Computer SkillsDocumentationIssue ResolutionResearch Skills

Soft Skills

Active ListeningCollaborationProactive Problem SolvingFlexibilityAdvocacy

Tools & Technologies

AI ToolsMicrosoft Office

Industry Keywords

HealthcareContact CenterPatient Information ManagementTelework AgreementsCustomer Satisfaction

About the role

Key responsibilities & impact

Listen actively and advocate for customers by understanding their needs and providing guidance and support
Resolve customer inquiries and issues efficiently while documenting all interactions
Educate customers about benefits and available resources
Assist customers in navigating their options
Anticipate customer needs and provide proactive solutions
Collaborate with team members and other departments to address service issues and improve outcomes
Document customer correspondence and maintain confidential patient information records
Utilize AI-enabled tools during training and servicing
Follow policies, procedures, and the CVS/Aetna Code of Conduct
Research issues, document outcomes, resolve inquiries, and deliver high customer satisfaction
Work assigned schedules and report to work as required

Requirements

What you’ll need

Must reside in Oklahoma
6+ months of customer service experience
Basic computer skills
High school diploma, GED, or equivalent experience
High-speed internet with 100 Mbps download and 25 Mbps upload speeds
Direct wired ethernet connection to modem/router
Hotspots, satellite, fixed wireless, and WiFi are not permitted
Adherence to workplace model and potential telework agreements
Willingness to leverage technology and AI as key support tools
Willingness to work specific hours with flexibility
1+ years of customer service experience in a contact center environment preferred
1+ years of claims, provider, dental, medical, or other related healthcare experience preferred
Microsoft Office experience preferred

Benefits

Comp & perks

$2,000 sign-on bonus after 9 months of service, with continuous employment required for a minimum of 12 months
New colleague orientation
Comprehensive training ranging from 4 to 18 weeks
Supportive and inclusive culture with continuous learning and growth
Ongoing coaching and mentoring support
Equipment and resources needed to complete assigned work
Medical coverage
Dental coverage
Vision coverage
Paid time off
Retirement savings options
Wellness programs
Other benefits and resources based on eligibility
Remote work from home