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CVS Health

Customer Service Representative

CVS Health

. Take inbound calls from members and determine the quickest, most effective ways to answer member questions .

Posted 11/4/2026full-timeRemote • United StatesJunior💰 $17 - $28 per hourWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on active listening and effective communication to resolve member inquiries and complaints. Proficient in managing member records and utilizing basic computer skills in a call center environment.

Highest-signal resume keywords
Call Center ExperienceCustomer Service SkillsActive ListeningTime ManagementTechnical Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Customer Records ManagementWord ProcessingDatabase ManagementE-Mail ProgramsChat Programs
Soft Skills
Effective CommunicationProblem-SolvingDeescalation SkillsEmpathyTeam Collaboration
Tools & Technologies
IP PhonesMember Management System
Industry Keywords
Member SatisfactionInbound CallsOutbound E-Mails24-Hour Call CenterComplaint Handling

About the role

Key responsibilities & impact
  • Take inbound calls from members and determine the quickest, most effective ways to answer member questions
  • Maintain member records within the overall member management system
  • Provide introductory information and connect members with additional and appropriate benefits/external resources
  • Send outbound e-mails to members as needed
  • Support members with troubleshooting and deescalating where needed
  • Escalate queries and concerns when necessary
  • Handle complaints and inquiries to ensure member satisfaction with products/services
  • Work with the customer service team to share solutions and processes
  • Embody CVS Core values in each interaction
  • Support holiday coverage in a 24-hour call center operation

Requirements

What you’ll need
  • 1-3 years of call center and/or customer service experience
  • Active listening skills to effectively handle members who may be upset
  • Basic computer knowledge and technical skills to use IP phones, customer records management, word processing, database, and e-mail/chat programs
  • A private and confidential workspace free from distractions
  • Time management skills to promptly respond to e-mails, calls, and chat messages
  • Must be able to work 11:30am-8pm EST, Sunday, Monday, Tuesday, Wednesday and Saturday
  • A high school diploma or equivalent is required

Benefits

Comp & perks
  • Medical coverage
  • Dental coverage
  • Vision coverage
  • Paid time off
  • Retirement savings options
  • Wellness programs
  • CVS Health bonus, commission or short-term incentive program in addition to base pay
  • Holiday coverage with observing the holiday on other days