Digital Operations Associate, Care Management

CVS Health

. Support daily Medical Management mail operations .

Posted 10/27/2026full-timeRemote • United StatesJuniorMid-Level💰 $19 - $35 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in document handling and processing within a healthcare setting, utilizing tools like Digital Corporate Mailroom and ProFax. Exhibits strong organizational skills and attention to detail while managing sensitive documentation and collaborating with internal teams.

Highest-signal resume keywords

Healthcare ExperienceDocument ProcessingDigital Mail SystemsMicrosoft ExcelAttention to Detail

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Basic Medical TerminologyDocument HandlingDigital Corporate MailroomProFaxBasic Computer Proficiency

Soft Skills

Effective CommunicationOrganizational SkillsTime ManagementCollaborationIndependence

Tools & Technologies

Microsoft WordDigital Mail Systems

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Care CoordinationMail OperationsHealthcare SettingSensitive DocumentationCustomer Service

About the role

Key responsibilities & impact

Support daily Medical Management mail operations
Process, label, route, and distribute correspondence using Digital Corporate Mailroom, ProFax, and established workflows
Support accurate and efficient document handling
Collaborate with internal teams to address mail-related needs
Promote and support quality administration of care coordination
Work closely with Care Management for documentation handling and editing
Perform other duties as assigned

Requirements

What you’ll need

1+ year of experience in a healthcare setting, including handling sensitive documentation
1+ year of experience with basic medical terminology and concepts used in care management
Willingness to work Monday-Friday from 8am-5pm Arizona Time
Basic computer proficiency
Ability to learn and navigate multiple systems and digital workflows, including Microsoft Excel and Microsoft Word
High school diploma or GED
Preferred: previous health plan, administrative, document processing, and/or mail operations experience
Preferred: experience with electronic document-management or digital mail systems
Preferred: experience with members and/or customer service
Preferred: experience using Digital Corporate Mailroom or ProFax
Preferred: strong attention to detail and ability to accurately process, organize, and route documents
Preferred: ability to manage multiple priorities and complete time-sensitive work in a fast-paced environment
Preferred: strong organizational and time management skills
Preferred: effective written and verbal communication skills
Preferred: ability to work independently while collaborating effectively with team members and internal business partners
Preferred: ability to follow established procedures while identifying and escalating issues when appropriate
Preferred: commitment to maintaining confidentiality and appropriately handling sensitive member information
Preferred: flexibility to support standard Care Management Associate responsibilities based on business needs

Benefits

Comp & perks

CVS Health bonus, commission or short-term incentive program in addition to the base pay range
Medical coverage
Dental coverage
Vision coverage
Paid time off
Retirement savings options
Wellness programs
Other resources supporting physical, emotional, and financial well-being, based on eligibility