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Employee Assistance Program – Clinical Counselor
CVS Health. Provide telephone-based assessment, triage, consultation, counseling, and informational services in a call center environment .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in crisis intervention, mental health assessments, and developing safety plans while providing telephonic and digital support. Maintains compliance with regulatory requirements and confidentiality policies in a call center environment.
Highest-signal resume keywords
Crisis Intervention ExperienceValid Behavioral Health Clinical LicenseMotivational InterviewingMental Health AssessmentsCall Center Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Advanced Clinical AssessmentsSolution-Focused Problem ResolutionSubstance Abuse AssessmentsDocumentation SkillsBehavior Change Facilitation
Soft Skills
Rapport BuildingMultitaskingCommunication Skills
Tools & Technologies
Video Consultation ToolsLive Chat PlatformsCall Center Software
Certifications & Qualifications
LPCLMFTLCSWLMHCLCMHCLICSWLISWClinical Psychologist
Industry Keywords
EAPBehavioral HealthMental HealthSubstance AbuseCrisis Support
About the role
Key responsibilities & impact- Provide telephone-based assessment, triage, consultation, counseling, and informational services in a call center environment
- Deliver immediate mental health support via video, live chat, or phone
- Use advanced clinical assessments, motivational interviewing, and solution-focused/short-term problem resolution
- Conduct risk, substance abuse, and mental health assessments
- Develop immediate action and safety plans based on urgency
- Recommend appropriate levels of mental health and substance-use care
- Provide information about mental health, substance abuse, community treatment, and related programs
- Coordinate resources and support linkage to services
- Collaborate with professionals to support positive clinical outcomes and continuity of care
- Multitask by typing and documenting while handling calls and using supporting tools
- Protect member confidentiality and follow enterprise and EAP confidentiality policies
- Maintain complete and accurate documentation meeting risk-management and regulatory requirements
- Maintain current licensure, pursue professional development, and meet state licensure requirements
Requirements
What you’ll need- 1+ years of crisis intervention experience
- Valid unrestricted independent professional behavioral health clinical license in good standing to practice in the state of residence; one or more of LPC, LMFT, LCSW, LMHC, LCMHC, LICSW, LISW, or Clinical Psychologist, or equivalent
- Availability for 24x7x365 call center coverage; holiday coverage expected
- Experience facilitating patient/client positive behavior change
- Separate workspace free from distraction, in a room with a closing door
- Hardwired, reliable broadband or fiber internet
- Minimum home internet download speed of 400 Mbps
- Home internet upload speed of 10–20 Mbps
- 4-port modem with the 4th port available for work internet
- Master’s Degree in behavioral health counseling profession
- Experience handling mental health, psychiatric care, family situations and relationship concerns preferred
- 1+ years of EAP, Behavioral Health, or Social Services experience preferred
- Experience working with diverse populations preferred
- Familiarity with brief therapy models and Motivational Interviewing preferred
- Call Center work experience preferred
- Ability to establish and maintain rapport quickly to develop customer trust preferred
- Strong computer and literacy skills preferred
Benefits
Comp & perks- CVS Health bonus, commission or short-term incentive program in addition to the base pay range
- Medical coverage
- Dental coverage
- Vision coverage
- Paid time off
- Retirement savings options
- Wellness programs
- Other resources supporting physical, emotional, and financial well-being, based on eligibility