Employee Relations Investigator

CVS Health

. Plan, conduct, and document detailed and unbiased investigations into employee complaints and allegations .

Posted 10/9/2026full-timeUnited StatesSeniorLead💰 $67,900 - $182,549 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in conducting thorough investigations into employee complaints while ensuring compliance with employment laws and company policies. Proficient in providing guidance on employee relations and preparing detailed reports for management.

Highest-signal resume keywords

Investigations ExperienceEmployee RelationsHR Certification (SHRM-CP, SHRM-SCP, PHR, SPHR)Analytical SkillsProject Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Investigative ReportingPolicy InterpretationDocument ReviewInterviewing SkillsLegal ComplianceConflict ResolutionTraining FacilitationData Analysis

Soft Skills

Interpersonal SkillsCommunication SkillsProblem-Solving SkillsDetail-OrientedOrganizational Skills

Certifications & Qualifications

SHRM-CPSHRM-SCPPHRSPHR

Industry Keywords

Employee ComplaintsColleague RelationsEmployment LawsConfidential InformationBest Practices

About the role

Key responsibilities & impact

Plan, conduct, and document detailed and unbiased investigations into employee complaints and allegations
Gather relevant information, interview involved parties, and review pertinent documents and records
Ensure investigations comply with federal, state, and local employment laws and company policies
Stay updated on relevant legal developments and industry best practices
Maintain accurate and confidential investigation and employee relations records
Interpret and apply company policies, procedures, and practices consistently and fairly
Provide guidance and advice to managers and employees on policy-related issues
Prepare investigative reports summarizing findings and recommendations for resolution
Present findings to senior management and other stakeholders as needed
Assist with training on employee relations topics, including harassment, discrimination, and conflict resolution
Educate employees and managers on policies and procedures to prevent future issues

Requirements

What you’ll need

7+ years of HR, Employee Relations, Colleague Relations, Investigations or other relevant work experience
Proven investigations experience
Willingness to travel up to 10%, including plane travel
5+ Employee Relations experience preferred
Certification in HR (e.g., SHRM-CP, SHRM-SCP, PHR, SPHR) preferred
Strong analytical, problem-solving, and decision-making skills
Detail-oriented with excellent interpersonal and communication skills
Ability to remain calm under pressure and manage multiple investigations simultaneously
Ability to handle sensitive and confidential information with integrity
Strong organizational and project management skills
Master’s degree preferred
Bachelor’s Degree preferred; equivalent years of work experience may substitute

Benefits

Comp & perks

CVS Health bonus, commission or short-term incentive program
Award target in the company’s equity award program
Medical coverage
Dental coverage
Vision coverage
Paid time off
Retirement savings options
Wellness programs
Other resources supporting physical, emotional, and financial well-being