Field Case Management Coordinator

CVS Health

. Conduct comprehensive evaluations of members’ needs and eligibility using care management tools and data review .

Posted 10/14/2026full-timeKankakee • Illinois • United StatesJuniorMid-Level💰 $21 - $45 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in care management, including comprehensive evaluations, case resolution, and quality management processes. Proficient in engaging members through motivational interviewing and effective communication to support healthcare decision-making.

Highest-signal resume keywords

Behavioral Health ExperienceCase ManagementMotivational InterviewingAnalytical SkillsEffective Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Care Management ToolsData ReviewQuality Management ProcessesBenefit Plan EvaluationCrisis InterventionCoachingIndependent Medical ChoicesHealthcare Decision-MakingProgram EvaluationReferral Management

Soft Skills

Interpersonal SkillsOrganizational SkillsProblem-Solving SkillsIndependent ThinkingTeam Collaboration

Tools & Technologies

MS WordMS ExcelMS OutlookMS PowerPointProprietary Applications

Certifications & Qualifications

Bachelor's DegreeNon-Licensed Master Level Clinician

Industry Keywords

Behavioral HealthSocial ServicesHealthcare NeedsQuality of CareAccreditation Compliance

About the role

Key responsibilities & impact

Conduct comprehensive evaluations of members’ needs and eligibility using care management tools and data review
Recommend case-resolution approaches and evaluate benefit plans and available programs/services
Identify high-risk factors and service needs, with referrals to clinical case management or crisis intervention when appropriate
Coordinate and implement assigned care-plan activities and monitor progress
Consult with case managers, supervisors, Medical Directors, and other health programs to overcome barriers
Present cases at multidisciplinary case conferences to achieve optimal outcomes
Identify and escalate quality-of-care issues
Negotiate appropriate options and services to meet members’ benefit and healthcare needs
Use motivational interviewing to maximize member engagement and promote lifestyle and behavior changes
Provide coaching, information, and support for independent medical and healthy lifestyle choices
Engage in team meetings and provide peer mentoring/training
Help members participate knowledgeably in healthcare decision-making with providers
Apply case and quality management processes in compliance with regulatory, accreditation, and company guidelines

Requirements

What you’ll need

2 years experience in behavioral health, social services or appropriate related field equivalent to program focus
Confidence working at home/independent thinker, using tools to collaborate and connect with teams virtually
Ability to travel within a designated geographic area for in-person case management activities as directed by Leadership and/or as business needs arise
Excellent analytical and problem-solving skills
Effective communications, organizational, and interpersonal skills
Ability to work independently
Proficiency with MS Word, Excel, Outlook, PowerPoint, and proprietary applications
Efficient and effective computer skills, including navigating multiple systems and keyboarding
Bachelor's degree or non-licensed master level clinician required
Degree in behavioral health or human services, including psychology, social work, marriage and family therapy, or counseling

Benefits

Comp & perks

CVS Health bonus, commission or short-term incentive program in addition to base pay
Medical coverage
Dental coverage
Vision coverage
Paid time off
Retirement savings options
Wellness programs
Other resources supporting physical, emotional, and financial well-being