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About the role
Key responsibilities & impact- Lead and supervise approximately 20 team members
- Conduct monthly one-on-one meetings, coaching sessions, and performance discussions
- Manage daily workloads and staffing for printing, returned mail, scanning, check processing, and indexing functions
- Monitor operational performance, productivity, quality, and service-level expectations
- Serve as primary point of contact for the mailroom vendor
- Coordinate receipt, processing, and distribution of incoming mail
- Prioritize workloads and allocate resources to meet business demands
- Identify, recommend, and implement process improvements
- Support audits, reporting, compliance requirements, and departmental projects
- Collaborate with cross-functional teams to resolve operational issues and support organizational objectives
- Support process documentation, workflow enhancements, and operational improvement initiatives
- Perform other duties as assigned
Requirements
What you’ll need- 3+ years of experience in leadership, supervisory, or team leadership in an operations, mailroom, document management, or production environment
- 3+ years of experience managing employee performance, coaching, and development, including regular one-on-one meetings and performance discussions
- 3+ years of experience working with external vendors and managing service-related relationships
- Demonstrated proficiency with Microsoft Office applications, including Excel, Word, Outlook, and Teams
- Willingness to travel up to 10% of the time to East Lansing, MI or Plymouth, MN
- Preferred: residence in East Lansing, MI or Plymouth, MN
- Preferred experience in healthcare operations, claims administration, document management, mail processing, or imaging environments
- Preferred experience with mailroom operations, returned mail processing, scanning, indexing, print services, or document workflow systems
- Preferred knowledge of Kofax, imaging systems, document management systems, or related workflow technologies
- Preferred experience supporting audits, compliance requirements, and operational reporting
- Lean, Six Sigma, or process improvement experience preferred
- Strong organizational and time management skills with the ability to prioritize multiple workloads and competing deadlines
- Excellent verbal and written communication skills with employees, vendors, and business partners
- Ability to analyze workflow issues, identify process improvement opportunities, and implement operational solutions
- Ability to maintain accuracy, confidentiality, and attention to detail
- Strong problem-solving and decision-making skills
- Ability to work collaboratively across departments and support cross-functional initiatives in a fast-paced operational environment
- High school diploma or GED
Benefits
Comp & perks- CVS Health bonus, commission or short-term incentive program in addition to base pay
- Medical coverage
- Dental coverage
- Vision coverage
- Paid time off
- Retirement savings options
- Wellness programs
- Other resources supporting physical, emotional, and financial well-being, based on eligibility