Health Advocate, Call Coordinator

CVS Health

. Interact with Medicare members via digital and telephone channels .

Posted 9/30/2026full-timeRemote • United StatesMid-LevelSenior💰 $17 - $31 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong communication and interpersonal skills while effectively advocating for Medicare members and coordinating care. Proficient in data collection and documentation, with a focus on HEDIS measures and member engagement.

Highest-signal resume keywords

HEDIS Screening MeasuresTelephonic Coordination Of CareEffective Communication SkillsEmpathy And CompassionWindows-Based Application Knowledge

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data CollectionMotivational InterviewingHealthcare OutreachDocumentation And TrackingAnalytical SkillsProblem ResolutionPerformance StandardsHealth EducationBehavior ChangeCall Center Experience

Soft Skills

Strong Listening SkillsInterpersonal SkillsDe-Escalation SkillsCuriosityEnthusiasm For Learning

Tools & Technologies

CRM SystemsStandard Corporate Software PackagesAetna Tools

Certifications & Qualifications

Certified Nursing AssistantMedical Assistant

Industry Keywords

MedicareHealthcareHealth CoachingDisease ManagementHealthcare MarketingOutreachMember Advocacy

About the role

Key responsibilities & impact

Interact with Medicare members via digital and telephone channels
Conduct inbound and outbound outreach regarding healthcare visits, screenings, vaccinations, and medication refills
Capture barriers and collect data using motivational interviewing to help close gaps in care
Provide professional, empathetic support and answer or triage member questions
Advocate for Medicare members and coordinate care among health plans, doctors, and pharmacies
Collect member-reported data in the CRM to support HEDIS medical-record documentation
Educate members based on their needs, preferences, and understanding
Serve as a single point of contact, resolving issues and escalating to leadership when needed
Build trusting relationships and connect members with appropriate services
Explain programs, Aetna tools, and healthcare resources
Document and track member contacts, events, and outcomes in applicable systems
Produce business communications, including letters and spreadsheets
Handle multiple functions and products while meeting performance standards
Identify issues requiring escalation and suggest resolutions
Support individual, team, and business goals and initiatives

Requirements

What you’ll need

Windows-based application knowledge and ability to use standard corporate software packages and applications with a high degree of computer literacy
Effective communication skills and experience speaking with medical providers and/or clinical staff
Strong listening and interpersonal skills
Strong analytical skills with accuracy and attention to detail
Ability to de-escalate situations
Empathy, curiosity, enthusiasm for learning, compassion, and listening skills
Recent and related experience working with HEDIS screening measures and behavior change preferred
Bilingual or multilingual candidates heavily preferred
Bachelor’s degree or equivalent preferred
Medical certification such as certified nursing assistant or medical assistant strongly recommended but not required
Prior experience working directly with members/consumers, preferably in a call center setting
Minimum 3 years of recent and related experience within healthcare, healthcare marketing, outreach and/or health education, health coaching, or disease management
3–5 years of experience in a healthcare setting with direct communication with various levels of management, including medical providers
Telephonic coordination of care experience
High School Diploma or G.E.D.

Benefits

Comp & perks

Medical coverage
Dental coverage
Vision coverage
Paid time off
Retirement savings options
Wellness programs
Other resources supporting physical, emotional, and financial well-being, based on eligibility