Health Advocate – Call Coordinator, Healthy Outcomes Team

CVS Health

. Make inbound and outbound calls to members and providers .

Posted 9/17/2026full-timeRemote • Florida • United StatesMid-LevelSenior💰 $17 - $34 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong professional communication and active listening skills while effectively assisting members with healthcare services and resources. Proficient in documenting health records and navigating digital communication tools in a fast-paced environment.

Highest-signal resume keywords

Professional Communication SkillsActive Listening SkillsHigh Computer LiteracyExperience in Healthcare SettingBilingual or Multilingual

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

HEDIS Screening MeasuresBehavior Change TechniquesCall Center ExperienceHigh-Volume Call ManagementDocumentation of Health Records

Soft Skills

EmpathyInterpersonal SkillsProblem-Solving

Tools & Technologies

Windows ApplicationsWeb-Based ApplicationsDigital Communication Tools

Certifications & Qualifications

Certified Nursing AssistantMedical Assistant

Industry Keywords

HealthcareMember OutreachHealth ServicesScreeningsVaccinations

About the role

Key responsibilities & impact

Make inbound and outbound calls to members and providers
Help members obtain healthcare visits, screenings, vaccinations, and medication refills
Work through barriers affecting members’ health
Deliver professional and empathetic member conversations
Educate members to support healthy decisions
Explain benefits for specific screenings and medications
Assist members and providers with health services, medications, and resources
Accurately document conversations in members’ health records
Escalate issues for resolution
Meet business metrics and goals while working efficiently in a fast-paced environment

Requirements

What you’ll need

High School diploma or G.E.D.
Professional communication skills
Strong active listening and interpersonal skills
High computer literacy, including ability to troubleshoot issues
Proficiency with Windows and web-based applications and digital communication tools
Reliable high-speed internet connection of at least 50 Mbps
Suitable remote workspace
Hard wired computer connectivity required; DSL, satellite, and wireless broadband are not permitted
Bilingual or multilingual candidates heavily preferred
Experience with HEDIS screening measures preferred
Experience with behavior change preferred
1+ year experience with production expectations or high-volume calls heavily preferred
2+ years’ experience with call center or outreach involving members/consumers preferred
3+ years’ experience in a healthcare setting preferred
Medical certification, such as certified nursing assistant or medical assistant, preferred

Benefits

Comp & perks

Medical coverage
Dental coverage
Vision coverage
Paid time off
Retirement savings options
Wellness programs
Other resources supporting physical, emotional, and financial well-being, based on eligibility