Health Advocate – Inbound/Outbound Calls

CVS Health

. Make inbound and outbound calls to members and providers regarding healthcare visits, screenings, vaccinations, and medication refills .

Posted 9/17/2026full-timeRemote • Illinois • United StatesJuniorMid-Level💰 $17 - $26 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong communication and interpersonal skills to deliver exceptional member experiences while educating on health decisions. Proficient in navigating digital tools and managing multiple applications to support healthcare outreach and documentation.

Highest-signal resume keywords

2+ Years Call Center ExperienceProfessional Communication SkillsHigh Computer LiteracyExperience with Microsoft Office 365Bilingual or Multilingual

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Health Record DocumentationHEDIS Screening MeasuresBehavior Change TechniquesTechnical Issue ResolutionMultiple Monitor Setup

Soft Skills

Active ListeningEmpathyInterpersonal Skills

Tools & Technologies

WindowsWeb-Based ApplicationsDigital Communication ToolsVPNEHR Portals

Certifications & Qualifications

High School Diploma or GEDMedical Certification

Industry Keywords

Healthcare OutreachMember ExperienceHealth ScreeningsMedication ManagementFast-Paced Environment

About the role

Key responsibilities & impact

Make inbound and outbound calls to members and providers regarding healthcare visits, screenings, vaccinations, and medication refills
Work through barriers preventing members from achieving good health
Deliver an exceptional member experience through professional, empathetic conversations
Educate members to support informed health decisions and improved health outcomes
Accurately document conversations in members’ health records
Help Medicare members understand and complete important health screenings and activities
Explain benefits related to specific screenings and medications
Assist members and providers with health services, medications, and resources
Escalate issues for resolution when needed
Meet business metrics and goals while working independently in a fast-paced environment

Requirements

What you’ll need

2+ years’ experience with call center or outreach involving members/consumers
Dependents must have separate care arrangements during work hours; continuous care responsibilities during shift times are not permitted
Professional communication skills
Strong active listening and interpersonal skills
High computer literacy, including ability to troubleshoot issues
Proficiency with Windows, web-based applications, and digital communication tools
Reliable high-speed internet connection and suitable remote workspace
Hard-wired connectivity to the computer; DSL, satellite, and wireless broadband are not permitted
High School Diploma or GED (REQUIRED)
Ability to set up and use multiple monitors and navigate multiple applications simultaneously
Ability to communicate via email, calendar invites, Teams messaging, and virtual meetings
Experience with Microsoft Office 365 applications or similar Google Workspace applications
Ability to log in to secure systems such as VPN and EHR portals, lock computer screens, manage strong passwords, and recognize suspicious emails or links
Ability to resolve common technical issues independently
Must work within the state and city where currently residing
Bilingual or multilingual candidates preferred
Experience with HEDIS screening measures preferred
Experience with behavior change preferred
3+ years’ experience in a healthcare setting preferred
Medical certification preferred

Benefits

Comp & perks

Medical coverage
Dental coverage
Vision coverage
Paid time off
Retirement savings options
Wellness programs
Other resources based on eligibility
Company-provided equipment (keyboard, monitor, computer, headset, etc.)