Health Advocate – Inbound/Outbound Calls, Healthy Outcomes Team

CVS Health

. Make inbound and outbound calls to members and providers .

Posted 11/11/2026full-timeRemote • United StatesJuniorMid-Level💰 $17 - $31 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong communication and interpersonal skills while effectively managing member interactions in a healthcare setting. Proficient in utilizing digital tools and technologies to support health education and documentation.

Highest-signal resume keywords

Call Center ExperienceHealthcare ExperienceBilingual CommunicationBehavior Change ExperienceHEDIS Screening Measures

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

High Computer LiteracyWindows ProficiencyWeb-Based ApplicationsDigital Communication ToolsHealth Record DocumentationAppointment SchedulingMedication ManagementHealth Resource ProvisionIssue EscalationFast-Paced Adaptability

Soft Skills

Professional CommunicationActive ListeningEmpathyInterpersonal Skills

Certifications & Qualifications

Medical Certification

Industry Keywords

Community HealthMental HealthHEDISHealthcare VisitsScreeningsVaccinationsMedication Refills

About the role

Key responsibilities & impact

Make inbound and outbound calls to members and providers
Help schedule healthcare visits, screenings, vaccinations, and medication refills
Work through barriers preventing members from achieving good health
Deliver professional, empathetic member conversations
Educate members to support informed health decisions
Document conversations accurately in members’ health records
Explain benefits for screenings, medications, activities, and follow-up care
Assist with setting appointments, filling medications, and providing health resources
Escalate issues for resolution
Meet business metrics and goals while adapting to a fast-paced environment

Requirements

What you’ll need

High School Diploma or G.E.D.
2+ years’ experience with call center or outreach involving members/consumers
3+ years’ experience in a healthcare setting
Experience with behavior change
Experience working in a mental health background
Experience working in community health
High computer literacy, including ability to troubleshoot issues
Proficiency with Windows, web-based applications, and digital communication tools
Reliable high-speed internet connection of at least 50 Mbps
Suitable remote workspace
Hard-wired computer connectivity required; DSL, satellite, and wireless broadband are not permitted
Bilingual or multilingual candidates heavily preferred
Experience with HEDIS screening measures preferred
Medical certification preferred
Professional communication skills
Strong active listening and interpersonal skills
Must reside in Kentucky, Louisiana, Virginia, or Illinois
Ability to work one of the listed shifts
Ability to work 40 hours weekly

Benefits

Comp & perks

Medical coverage
Dental coverage
Vision coverage
Paid time off
Retirement savings options
Wellness programs
Other resources supporting physical, emotional, and financial well-being
Virtual training conducted for approximately 4 weeks