Health Advocate – Outbound Calls, Healthy Outcomes Team

CVS Health

. Make inbound and outbound calls to members and providers throughout the working day .

Posted 9/18/2026full-timeRemote • Idaho • United StatesJunior💰 $17 - $28 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong communication and interpersonal skills while providing empathetic support to members in a healthcare setting. Proficient in utilizing Windows-based applications and maintaining accurate health records to enhance member experiences and outcomes.

Highest-signal resume keywords

Call Center ExperienceHealthcare Setting ExperienceActive Listening SkillsProfessional Communication SkillsMedical Certification

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Windows-Based ApplicationsHealth Record DocumentationTroubleshooting SkillsPharmacy Terms KnowledgeBehavior Change Experience

Soft Skills

Interpersonal SkillsCritical ThinkingMultitaskingAdaptabilityProfessionalism

Tools & Technologies

High-Speed Internet ConnectionRemote Workspace Setup

Certifications & Qualifications

Certified Nursing AssistantMedical Assistant

Industry Keywords

HealthcareMember OutreachHealth ServicesStar Health OutcomesScreenings and Vaccinations

About the role

Key responsibilities & impact

Make inbound and outbound calls to members and providers throughout the working day
Help members obtain healthcare visits, screenings, vaccinations, and medication refills
Work through barriers affecting members’ health
Deliver a professional and empathetic member experience
Educate members to support healthy decisions
Discuss benefits for specific screenings and medications
Assist with health services, medications, and resources to improve Star health outcomes
Accurately document conversations in members’ health records
Escalate issues for resolution when needed
Meet business metrics and goals

Requirements

What you’ll need

High School Diploma or G.E.D.
Advanced experience with Windows-based applications
6 months of call center experience
High computer literacy, including ability to troubleshoot issues
Strong active listening and interpersonal skills
Hard-wired connectivity required; DSL, satellite, and wireless broadband are not permitted
Bilingual or multilingual candidates preferred
Experience with pharmacy terms preferred
Experience with behavior change preferred
Experience with call center or outreach involving members/consumers preferred
3+ years’ experience in a healthcare setting preferred
Medical certification preferred, such as certified nursing assistant or medical assistant
Experience working in a fast-paced environment preferred
Reliable high-speed internet connection (100–200 Mbps and above) and a suitable remote workspace preferred
Professional communication skills preferred
Ability to work independently, apply critical thinking, multitask, prioritize, adapt to a fast-paced environment, and maintain professionalism

Benefits

Comp & perks

Medical coverage
Dental coverage
Vision coverage
Paid time off
Retirement savings options
Wellness programs
Other resources based on eligibility
Remote work arrangement
Hard-wired internet connectivity required for remote work