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Health Coach, Wellness
CVS Health. Engage Medicare members through phone, text messaging, and other approved digital channels .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in health coaching, care management, and chronic condition support, utilizing advanced coaching techniques and critical thinking to promote positive health outcomes. Proficient in developing personalized care plans and engaging members through various communication channels while ensuring compliance with healthcare standards.
Highest-signal resume keywords
Health CoachingCare ManagementChronic Condition SupportMedication AdherenceBilingual Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Health EducationBehavior-Change StrategiesIndividualized Coaching PlansPreventive CareComplex Health Management
Soft Skills
Motivational InterviewingCritical ThinkingIndependent JudgmentMember EngagementCommunication Skills
Tools & Technologies
Microsoft OfficeWeb-Based ApplicationsBusiness Systems
Certifications & Qualifications
RNLPNMSWLCSWCDERD
Industry Keywords
MedicareManaged CareHEDISStarsCompliance
About the role
Key responsibilities & impact- Engage Medicare members through phone, text messaging, and other approved digital channels
- Promote positive health outcomes through comprehensive assessments, motivational interviewing, education, behavior-change expertise, and individualized intervention planning
- Help members address complex barriers to care, improve medication adherence, complete preventive health activities, and manage chronic conditions
- Apply advanced coaching techniques, critical thinking, clinical knowledge, and independent judgment to support members with complex health needs
- Partner with members, providers, pharmacies, caregivers, and internal teams
- Support personalized care plans, member engagement, self-management skills, and sustained health improvement
- Meet quality, compliance, documentation, and productivity expectations
Requirements
What you’ll need- Three or more years of healthcare, health coaching, care management, case management, wellness coaching, or related experience
- Experience supporting individuals with chronic conditions, preventive care, medication adherence, or health education
- Experience using Microsoft Office, web-based applications, and multiple business systems
- HIPAA compliant workspace
- Ability to hard-wire connect to the internet
- Associate's degree or an equivalent combination of education and relevant experience required
- Healthcare license or certification such as RN, LPN, MSW, LCSW, CDE, or RD (preferred)
- Managed care or Medicare experience (preferred)
- Experience supporting HEDIS, Stars, medication adherence, chronic conditions, multiple barriers to care, or complex health management needs (preferred)
- Experience developing individualized coaching plans, care plans, or behavior-change strategies (preferred)
- Experience coaching high-risk or chronically ill populations in a managed care, population health, or value-based care environment (preferred)
- Bilingual or multilingual skills (preferred)
Benefits
Comp & perks- Medical coverage
- Dental coverage
- Vision coverage
- Paid time off
- Retirement savings options
- Wellness programs
- Other resources supporting physical, emotional, and financial well-being
- CVS Health bonus, commission or short-term incentive program in addition to base pay