Inbound Outbound Queue Associate

CVS Health

. Support comprehensive coordination of medical services, including Care Team intake, screening, and care plan implementation .

Posted 10/14/2026full-timeRemote • Ohio • United StatesJuniorMid-Level💰 $17 - $28 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in coordinating medical services, including care plan implementation and compliance with regulatory standards. Proficient in maintaining accurate documentation and effective communication with healthcare teams and providers.

Highest-signal resume keywords

Care Plan ImplementationHealthcare CoordinationRegulatory ComplianceData EntryEffective Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Documentation ManagementCare Team IntakeRisk ManagementBehavioral Medical TerminologyCare Management Concepts

Soft Skills

Organizational SkillsCustomer Service SkillsAttention to DetailAdaptabilityIndependent Work

Tools & Technologies

Electronic Health Record SystemMicrosoft WordMicrosoft OutlookMicrosoft Excel

Certifications & Qualifications

High School DiplomaG.E.D.

Industry Keywords

Healthcare ServicesMember ConfidentialityEligibility VerificationBenefits VerificationCare Plan Review

About the role

Key responsibilities & impact

Support comprehensive coordination of medical services, including Care Team intake, screening, and care plan implementation
Promote and support quality and effectiveness of healthcare services
Comply with policies, procedures, and regulatory standards
Maintain accurate and complete documentation for risk management, regulatory, and accreditation requirements
Protect member confidentiality
Perform initial review and triage of care team tasks and ongoing management of Care Plan Review tasks
Support development, implementation, and follow-up of care plans
Promote internal and external communication with providers and healthcare team members
Enter and maintain member records in the electronic health record system
Compile reports and complete program documentation, including progress notes and letters
Conduct non-medical research, including eligibility, COB, and benefits verification
Communicate with Aetna internal teams when processing member transitions

Requirements

What you’ll need

Must reside in Ohio
Effective communication and organizational skills
Ability to manage multiple priorities and adapt to change
Strong customer service skills
Attention to detail and ability to complete required documentation efficiently
Ability to work independently and meet deliverables and deadlines
Computer experience, including Microsoft Word, Outlook, and Excel
Data entry and documentation within member records
Strong verbal and written communication skills
High School diploma, G.E.D. or equivalent
2+ years of healthcare experience preferred
Familiarity with basic behavioral medical terminology and care management concepts preferred

Benefits

Comp & perks

Medical coverage
Dental coverage
Vision coverage
Paid time off
Retirement savings options
Wellness programs
Other resources supporting physical, emotional, and financial well-being
CVS Health bonus, commission or short-term incentive program in addition to base pay