Inbound Outbound Queue Associate

CVS Health

. Manage and monitor inbound and outbound authorization work queues .

Posted 11/11/2026full-timeRemote • Florida • United StatesJuniorMid-Level💰 $17 - $28 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing authorization workflows, ensuring accuracy in data entry, and maintaining high productivity standards in a fast-paced healthcare environment. Proficient in communication and organizational skills to effectively handle customer inquiries and support operational initiatives.

Highest-signal resume keywords

Authorization ManagementData Entry SystemsCustomer Service ExperienceMicrosoft Office ApplicationsHealthcare Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Authorization ProcessingData EntryDocumentation ManagementRecord KeepingWorkflow Support

Soft Skills

Strong Communication SkillsOrganizational SkillsAttention to DetailTime ManagementAbility to Prioritize

Tools & Technologies

Care Management SystemsElectronic Submission Systems

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

HealthcareMedicaidManaged CareService AuthorizationAdministrative Support

About the role

Key responsibilities & impact

Manage and monitor inbound and outbound authorization work queues
Receive, review, and process authorization requests and supporting documentation
Review requests for completeness and identify missing or incomplete information
Route authorization requests to the appropriate team or department
Process fax, email, and electronic submissions related to service authorization activities
Respond to authorization-related inquiries and provide status updates
Enter and maintain accurate information in authorization and care management systems
Document actions and maintain required records
Support administrative and operational service authorization workflows
Monitor pending requests and assist with follow-up activities
Maintain productivity, accuracy, and quality standards while managing a high-volume workload
Assist with special projects, backlog reduction efforts, and operational initiatives

Requirements

What you’ll need

2+ years of customer service experience
2+ years’ experience with Microsoft Office applications and data entry systems
Strong written and verbal communication skills
Strong organizational skills
Ability to work effectively in a fast-paced, high-volume operational environment
Ability to prioritize and manage multiple tasks while meeting established deadlines
Strong attention to detail and commitment to accuracy
Experience in healthcare, Medicaid, managed care, service authorization, administrative support, or customer service preferred
Preference for someone to reside in Florida
High School or GED required

Benefits

Comp & perks

Medical coverage
Dental coverage
Vision coverage
Paid time off
Retirement savings options
Wellness programs
Other resources supporting physical, emotional, and financial well-being
Eligibility for CVS Health bonus, commission or short-term incentive program in addition to base pay