Inbound/Outbound Queue Associate

CVS Health

. Manage and monitor inbound and outbound authorization work queues .

Posted 10/2/2026full-timeRemote • Florida • United StatesJuniorMid-Level💰 $17 - $28 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in managing authorization requests and maintaining accurate records within care management systems, while ensuring high standards of productivity and accuracy in a fast-paced healthcare environment.

Highest-signal resume keywords

Authorization ManagementCustomer ServiceData Entry SystemsMicrosoft Office ProficiencyAttention to Detail

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Authorization ProcessingDocumentation ManagementData EntryRecord KeepingWorkflow Support

Soft Skills

Strong CommunicationOrganizational SkillsAbility to PrioritizeFast-Paced Work Adaptability

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

HealthcareMedicaidManaged CareService AuthorizationAdministrative Support

About the role

Key responsibilities & impact

Manage and monitor inbound and outbound authorization work queues
Receive, review, and process authorization requests and supporting documentation
Review requests for completeness and identify missing or incomplete information
Route authorization requests to the appropriate team or department
Process fax, email, and electronic submissions related to service authorization activities
Respond to authorization-related inquiries and provide status updates
Enter and maintain accurate information within authorization and care management systems
Document actions and maintain required records
Support administrative and operational workflows related to service authorizations
Monitor pending requests and assist with follow-up activities
Maintain productivity, accuracy, and quality standards while managing a high-volume workload
Assist with special projects, backlog reduction efforts, and operational initiatives

Requirements

What you’ll need

High School Diploma or GED required
Strong communication, customer service, and organizational skills
Ability to work effectively in a fast-paced, high-volume operational environment
Strong verbal and written communication skills
Proficiency with Microsoft Office applications and data entry systems
Ability to prioritize and manage multiple tasks while meeting established deadlines
Strong attention to detail and commitment to accuracy
Experience in healthcare, Medicaid, managed care, service authorization, administrative support, or customer service preferred

Benefits

Comp & perks

CVS Health bonus, commission or short-term incentive program in addition to base pay
Medical coverage
Dental coverage
Vision coverage
Paid time off
Retirement savings options
Wellness programs
Other resources supporting physical, emotional, and financial well-being, based on eligibility