Inbound Patient Account Services Specialist

CVS Health

. Develop a deep understanding of CVS Specialty processes and how customer service impacts a patient’s journey from order to reimbursement .

Posted 10/8/2026full-timeRemote • Pennsylvania • United StatesJunior💰 $17 - $28 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in healthcare billing and reimbursement processes, with a strong focus on customer service and patient support. Proficient in using technology to manage patient interactions and document information accurately.

Highest-signal resume keywords

Healthcare Billing ExperienceReimbursement PracticesCustomer Service SkillsMicrosoft Office ProficiencyPatient Relationship Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Healthcare BillingReimbursementCollections PracticesInfusion ServicesCall Center MetricsPatient Eligibility DeterminationDocumentation in Revenue Cycle Systems

Soft Skills

EmpathyEmotional SupportEffective CommunicationTeam CollaborationIndependence

Tools & Technologies

Microsoft WordMicrosoft OutlookMicrosoft Excel

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Patient JourneyBilling ProcessesReimbursement TrendsPatient Concerns ResolutionCall Quality

About the role

Key responsibilities & impact

Develop a deep understanding of CVS Specialty processes and how customer service impacts a patient’s journey from order to reimbursement
Help patients navigate complex billing and reimbursement processes
Build trusting relationships with patients through meaningful and relevant conversation
Manage difficult or emotional situations and respond promptly to patient needs
Document each interaction accurately in the appropriate Revenue Cycle system
Record, review, follow up on, and resolve patient concerns
Gather and examine patient information to determine eligibility for payment plans
Meet call center metrics, including call volume and call quality
Use technology to liaise with other departments across CVS Specialty
Provide an outgoing, enthusiastic, professional, and caring presence over the telephone
Report potential trends to Leadership for review

Requirements

What you’ll need

6 months experience in healthcare billing, reimbursement, collections practices, and/or infusion services
Experience with computers, including 1+ years working with Microsoft Word, Outlook, and Excel
Effective written and verbal customer service skills
Ability to work independently and on a team
Ability to offer emotional support and empathy
Flexibility with work schedule to meet business needs, including 8-hour work shifts from 8:00am–8:00pm EST, Monday–Friday
Verifiable high-school diploma or GED required

Benefits

Comp & perks

CVS Health bonus, commission or short-term incentive program in addition to base pay
Medical coverage
Dental coverage
Vision coverage
Paid time off
Retirement savings options
Wellness programs
Other resources supporting physical, emotional, and financial well-being, based on eligibility