Inside Sales Representative

CVS Health

. Acquire new members through inbound and outbound calls .

Posted 11/12/2026full-timeRemote • United StatesJunior💰 $15 - $24 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in member acquisition and retention through effective communication, product knowledge, and CRM utilization. Proficient in managing multiple tasks in a high-pressure environment while achieving sales and member satisfaction goals.

Highest-signal resume keywords

Medicare Products Sales ExperienceLife & Health Insurance LicenseCRM System ProficiencyMicrosoft Office ProficiencyAHIP Certification

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Member AcquisitionCross-SellingCustomer ServiceSales Goals AchievementProduct KnowledgeMathematical Operations

Soft Skills

Excellent Communication SkillsListening SkillsSelf-StarterAdaptabilityEmotional Control

Tools & Technologies

CRM SystemMicrosoft Office

Certifications & Qualifications

Life & Health Insurance LicenseAHIP CertificationCMS Certifications

Industry Keywords

Medicare AdvantageMedicare SupplementCMS RegulationsState Regulations

About the role

Key responsibilities & impact

Acquire new members through inbound and outbound calls
Assess customer needs for products and services using probing questions and listening skills
Service existing members and handle inquiries about product utilization, benefits, and related issues
Cross-sell ancillary and other applicable products to existing members
Retain existing members
Use computers while interacting with prospects and members by phone
Capture relevant information in the CRM system
Meet sales, conversion, and cross-sell goals
Contact prospective members within required time limits
Achieve member-retention targets
Maintain high member satisfaction
Develop expert understanding of company products, services, and processes

Requirements

What you’ll need

4-year college degree or 1 to 2 years’ experience selling multiple Medicare products (i.e., Medicare Advantage, Medicare Supplement)
Life & Health insurance license must be obtained within 2 attempts and/or 60 days from employment start date
Active use of computer for daily job activities
Ability to multitask while talking on the phone
Excellent communication and listening skills
Self-starter with positive attitude and ability to control emotions when dealing with unhappy customers
Adaptability to a high-pressure, achievement-oriented environment
Drive to build, manage, and grow a book of business
High level of computer proficiency, including Microsoft Office
Ability to perform basic mathematical operations without a calculator
Ability to pass annual AHIP certification, continuing education, product certification, security and compliance, client/carrier certifications, and required CMS certifications
Maintain knowledge of CMS and state regulations

Benefits

Comp & perks

Medical coverage
Dental coverage
Vision coverage
Paid time off
Retirement savings options
Wellness programs
Other resources supporting physical, emotional, and financial well-being
Personal and professional development
Career growth