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CVS Health

Intensive Case Management Analyst – Field

CVS Health

. Evaluate members using care management assessments and information/data review .

Posted 10/28/2026full-timeLouisville • Kentucky • United StatesJuniorMid-Level💰 $21 - $37 per hourWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in behavioral health and social services, with a strong focus on case management, motivational interviewing, and compliance with regulatory standards. Capable of implementing wellness care plans and engaging members in their healthcare decisions through effective communication and support.

Highest-signal resume keywords
Behavioral Health ExperienceCase Management ProcessesMotivational InterviewingRegulatory ComplianceCrisis Intervention Services

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Care Management AssessmentsWellness Care Plan CoordinationData Review and EvaluationBehavioral Health ServicesSocial WorkPsychologyCrisis InterventionMS Office SuiteExcelWord
Soft Skills
Member EngagementCoachingCommunicationFlexibilityNegotiation
Industry Keywords
Foster CareJuvenile Justice SystemsTrauma-Informed CareACEsEvidence-Based PracticesMCO ExperienceSocial ServicesMarriage and Family TherapyCounselingKentucky SKY Populations

About the role

Key responsibilities & impact
  • Evaluate members using care management assessments and information/data review
  • Recommend approaches to resolve care needs and maintain optimal health and well-being
  • Evaluate benefit plans and available internal and external programs/services
  • Identify high-risk factors and service needs affecting member outcomes
  • Implement early and proactive support interventions
  • Coordinate and implement Wellness care plan activities
  • Monitor member care needs
  • Consult with case managers, supervisors, Medical Directors, and other health programs to overcome barriers
  • Present cases at case conferences for multidisciplinary review
  • Identify and escalate quality-of-care issues through established channels
  • Negotiate appropriate options and services to meet members’ benefits and healthcare needs
  • Use motivational interviewing to promote member engagement and lifestyle/behavior changes
  • Provide coaching, information, and support to empower independent medical and healthy lifestyle choices
  • Help members participate knowledgeably with providers in healthcare decision-making
  • Apply case management and quality management processes in compliance with regulatory, accreditation, and company requirements
  • Travel to members’ homes, schools, hospitals, doctors’ offices, and DCBS offices for face-to-face member contact
  • Travel to the Louisville office for meetings and training

Requirements

What you’ll need
  • Must reside in Jefferson County, Kentucky, in the assigned Jefferson Region
  • Minimum 6 months experience in Foster Care and juvenile justice systems, Adoption Assistance, Behavioral Health Services, Trauma-informed Care, ACEs, Crisis Intervention services or evidence-based practices applicable to Kentucky SKY populations
  • Minimum 2 years of experience in behavioral health, social services, social work, psychology, sociology, marriage and family therapy, or counseling
  • Minimum 1 year of experience in MS Office Suite applications, including Word and Excel
  • Bachelor’s or Master’s degree, or a non-licensed master level clinician, in behavioral health or a relevant human services field such as social work, psychology, marriage and family therapy, or counseling
  • Willing and able to travel 80–90% of the time to meet members face to face in the assigned region
  • Reliable transportation required
  • Flexibility to work beyond core business hours of Monday–Friday, 8am–5pm EST
  • Preferred: 3+ years’ experience in behavioral health, social services, social work, psychology, sociology, marriage and family therapy, or counseling
  • Preferred: 1+ years’ MCO experience

Benefits

Comp & perks
  • CVS Health bonus, commission or short-term incentive program in addition to the base pay range
  • Medical coverage
  • Dental coverage
  • Vision coverage
  • Paid time off
  • Retirement savings options
  • Wellness programs
  • Other resources supporting physical, emotional, and financial well-being, based on eligibility