Juvenile Justice Case Management Coordinator

CVS Health

. Utilize critical thinking and clinical judgment to collaborate and implement the case management process .

Posted 10/28/2026full-timeLouisville • Kentucky • United StatesJuniorMid-Level💰 $21 - $37 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in case management processes, including care coordination, advocacy, and quality management in compliance with regulatory standards. Proficient in utilizing critical thinking and clinical judgment to support members in achieving optimal healthcare outcomes.

Highest-signal resume keywords

Juvenile Justice Systems ExperienceBehavioral Health ExperienceCase Management ExperienceCrisis Intervention Services KnowledgeMicrosoft Office Suite Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Care Management AssessmentsData ReviewWellness Care Plan CoordinationMotivational Interviewing SkillsBehavior Change PromotionEvidence-Based PracticesDischarge PlanningTechnical TroubleshootingEHR Portal NavigationComputer Literacy

Soft Skills

Critical ThinkingCollaborationAdvocacyCoachingCommunication

Tools & Technologies

Microsoft Office 365Google WorkspaceVPNSecure SystemsMultiple Monitors

Industry Keywords

Trauma-Informed CareFoster Care SystemsAdoption AssistanceACEsManaged Care

About the role

Key responsibilities & impact

Utilize critical thinking and clinical judgment to collaborate and implement the case management process
Facilitate appropriate juvenile justice and healthcare outcomes for members through advocacy, care coordination, support and education
Evaluate members using care management assessments and information/data review
Recommend approaches to resolve care needs based on benefit plans and internal and external programs/services
Identify high-risk factors and service needs and implement early, proactive support interventions
Coordinate and implement wellness care plan activities and monitor member care needs
Consult with case managers, supervisors, Medical Directors and other health programs to overcome barriers
Present cases at case conferences for multidisciplinary review
Identify and escalate quality-of-care issues through established channels
Negotiate appropriate options and services to meet members’ benefits and healthcare needs
Use influencing and motivational interviewing skills to engage members and promote lifestyle/behavior changes
Provide coaching, information and support to empower members to make independent medical and healthy lifestyle choices
Help members participate knowledgeably with providers in healthcare decision-making
Use case management and quality management processes in compliance with regulatory, accreditation and company guidelines
Travel regionally in Kentucky 80–90% of the time and attend Louisville office meetings and training

Requirements

What you’ll need

Experience and functional knowledge with the Juvenile Justice systems
Experience or detailed knowledge of Foster Care systems, Adoption Assistance, Behavior Health Services, Trauma-informed Care, ACEs, Crisis Intervention services, and evidence-based practices applicable to Kentucky SKY populations
2 years’ experience in behavioral health, social services or juvenile justice
Computer literacy and demonstrated proficiency with internal/external computer systems and MS Office Suite, including Word and Excel
Minimum of a bachelor’s degree or a non-licensed master level clinician degree in behavioral health or a relevant human services field, such as social work, psychology, marriage and family therapy, or counseling
Managed Care experience preferred
Case management and discharge planning experience preferred
Reliable transportation
Ability to travel regionally in-state 80–90% of the time
Ability to work beyond core business hours of Monday–Friday, 8am–5pm CST
Direct/hardwired internet connection within 7 feet of the modem/router, with minimum speeds of 25 Mbps download and 3 Mbps upload; WiFi and satellite internet are not permitted
Quiet, secure and private designated home virtual work location compliant with CVS Health and HIPAA guidelines
Must work within the state and city where currently residing
Ability to use multiple monitors and navigate multiple applications simultaneously
Experience with Microsoft Office 365 applications or similar Google Workspace tools
Ability to use secure systems such as VPN and EHR portals, follow computer security practices, and recognize suspicious emails or links
Ability to troubleshoot common technical issues and contact IT when needed

Benefits

Comp & perks

CVS Health bonus, commission or short-term incentive program in addition to base pay
Medical coverage
Dental coverage
Vision coverage
Paid time off
Retirement savings options
Wellness programs
Other resources supporting physical, emotional, and financial well-being
Company-provided equipment (keyboard, monitor, computer, headset, etc.)