Lead Director – Digital Engineering

CVS Health

. Lead a multi-team engineering organization responsible for authentication services, profile management, identity integrations, and platform operations .

Posted 10/22/2026full-timeRemote • United StatesSenior💰 $144,200 - $288,400 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in leading multi-team engineering organizations focused on Customer Identity and Access Management (CIAM), driving cloud-native transformations, and executing technology strategies that enhance customer experiences. Proven ability to manage large-scale platforms, influence stakeholders, and cultivate high-performing teams in highly regulated industries.

Highest-signal resume keywords

Customer Identity And Access Management (CIAM)Cloud-Native TransformationAPI-First ArchitectureLeadership Of Engineering TeamsStakeholder Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Software EngineeringPlatform EngineeringIdentity Security PrinciplesFraud PreventionRisk-Based AuthenticationIdentity VerificationOperational ExcellenceTechnology Strategy ExecutionMetrics And KPIs TrackingBudget Management

Soft Skills

Executive CommunicationInfluencing StakeholdersRelationship BuildingTeam DevelopmentOrganizational Transformation

Tools & Technologies

OktaAuth0Ping IdentityForgeRockMicrosoft Entra

Industry Keywords

HealthcareRetailPharmacyFinancial ServicesHighly Regulated Industries

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Lead a multi-team engineering organization responsible for authentication services, profile management, identity integrations, and platform operations
Drive the evolution of identity capabilities toward a scalable, cloud-native, API-first architecture
Ensure secure, seamless, and reliable customer experiences
Drive AI-enabled transformations and execution strategies
Identify and manage risks and drive teams toward resolution
Identify and manage cross-workstream technical dependencies
Create end-to-end program plans and track them timely
Manage program-level status reporting and stakeholder communication
Define, measure, and track metrics and KPIs to measure success and business outcomes for the FS merchandising portfolio
Build and cultivate relationships with Business, Product, Technology partners, and vendors to support the delivery roadmap
Own strategy, modernization, delivery, and operation of CVS Health customer identity platforms and services
Oversee customer identity capabilities serving millions of customers across Health100, Caremark, Specialty, Retail, Health Services, and emerging digital experiences
Partner across Product, Security, Architecture, and Business teams to advance modernization, strengthen security, improve operational excellence, and deliver identity solutions supporting enterprise growth and customer engagement

Requirements

What you’ll need

10+ years of professional experience in Software Engineering, Platform Engineering, Identity & Access Management, or related technology disciplines
7+ years of people leadership experience, including leadership of engineering managers and senior managers
Experience defining and executing technology strategy, roadmaps, and multi-year modernization initiatives
5+ years of experience driving cloud-native transformation, API-first architectures, and platform engineering practices
Strong understanding of Customer Identity and Access Management (CIAM), authentication, authorization, customer profile services, and identity security principles
Proven experience managing budgets, vendor partnerships, workforce planning, and technology investment decisions
Demonstrated success delivering critical technology platforms with accountability for availability, scalability, security, and operational excellence
Experience leveraging AI and automation to improve engineering productivity, operational efficiency, and customer experience
Experience leading Customer Identity platforms supporting 10M+ customer accounts
Experience with enterprise CIAM solutions including Okta, Auth0, Ping Identity, ForgeRock or Microsoft Entra
Experience in Healthcare, Retail, Pharmacy, Financial Services or other highly regulated industries
Ability to influence executive stakeholders and build alignment across Product, Security, Architecture, Infrastructure, and Business organizations
Experience with fraud prevention, risk-based authentication, identity verification and account protection capabilities
Strong executive communication skills with the ability to present technology strategy, business outcomes and organizational priorities to senior leadership
Proven track record leading large-scale, customer-facing platforms serving millions of users in a complex enterprise environment
Experience leading geographically distributed engineering organizations and driving organizational transformation
Demonstrated success attracting, developing, and retaining high-performing engineering talent while building strong leadership pipelines
Bachelor’s degree or equivalent experience (HS diploma + 4 years relevant experience)

Benefits

Comp & perks

CVS Health bonus, commission or short-term incentive program
Equity award program
Medical coverage
Dental coverage
Vision coverage
Paid time off
Retirement savings options
Wellness programs
Other resources supporting physical, emotional, and financial well-being
Full-time comprehensive benefits package