Lead Director – Digital Product, Clinic Operations and Ambulatory Workflows

CVS Health

. Lead technology product strategy and execution for core clinical care delivery products, including in-clinic and virtual care encounters, in-basket management, and inventory management .

Posted 9/30/2026full-timeRemote • United StatesSenior💰 $144,200 - $288,400 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading technology product strategy and execution for clinical care delivery, with a strong focus on Epic EHR implementation and value-based care models. Proven ability to drive cross-functional teams and establish metrics for clinical quality and patient experience.

Highest-signal resume keywords

Epic EHR ImplementationValue-Based Care ModelsClinical Technology Product ManagementCross-Functional Team LeadershipHealthcare Operations

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Epic EHR WorkflowsTechnology RoadmapsClinical Quality ImprovementData IntegrationOperational Requirements TranslationTechnology Lifecycle ManagementProblem Statement DevelopmentOutcome Metrics EstablishmentCare Pathway KnowledgeModule Configurations

Soft Skills

CommunicationInfluenceTrust BuildingMentoringAnalytical Rigor

Certifications & Qualifications

Bachelor's DegreeGraduate Degree PreferredClinical Background Preferred

Industry Keywords

Outpatient CareClinical OperationsHealthcare DeliveryValue-Based Care OrganizationsPrimary Care NetworksRetail ClinicsFee-For-Service DynamicsHigh-Trust Team CultureTechnology SolutionsPatient Outcomes

About the role

Key responsibilities & impact

Lead technology product strategy and execution for core clinical care delivery products, including in-clinic and virtual care encounters, in-basket management, and inventory management
Partner with clinical and business operational leaders to shape end-to-end technology pathways supporting safe, high-quality outpatient care
Lead multidisciplinary teams of product managers, Epic analysts, software engineers, data scientists, and UI/UX designers
Translate clinical vision into scalable technology roadmaps focused on patient outcomes, safety, care-team experience, and cost reduction
Collaborate with healthcare delivery leadership on efficient and safe outpatient care models
Serve as a strategic thought partner for CVS HCD business stakeholders defining care model strategy
Drive cross-functional technology teams to deliver care-model technology solutions
Establish shared outcome metrics tied to clinical quality, patient experience, and financial performance
Transform clinical ideas into problem statements, product specifications, and Epic/technology architectures
Oversee end-to-end technology design, technical requirements, and technology build
Integrate external data sources, including claims data, remote monitoring, and health plan feeds, with internal Epic workflows
Own the technology lifecycle from discovery and solutioning through build, deployment, and outcome realization
Establish feedback loops and iterative improvement cycles
Lead, mentor, and build high-performing product and cross-functional technology teams
Support CVS HCD admissions prevention efforts and foster a high-trust, resilient team culture

Requirements

What you’ll need

Bachelor’s degree required
10+ years of progressive leadership experience spanning healthcare operations, clinical technology product management, and enterprise EHR implementation, specifically Epic
Expertise with value-based care models and Epic as a core care delivery platform
Hands-on experience with Epic EHR workflows and module configurations
Experience translating operational requirements into Epic build
Understanding of how external health data enriches EHR clinical workflows
Deep familiarity with clinical operations and Quality Improvement methodologies
Knowledge of Value-Based Care constructs and Fee-For-Service operational dynamics
Knowledge of medical cost initiative care pathways
Track record leading cross-functional teams to deliver high-scale technology-backed clinical interventions
Proven history partnering with primary care delivery networks, retail clinics, and/or value-based care organizations
Proven ability to communicate, influence, and build trust with senior executives and frontline team members
Exceptional analytical rigor and ability to frame ambiguous clinical challenges into structured problem statements
Demonstrated people leadership experience
Graduate degree and/or clinical background (RN, MD, DO, NP, PA) preferred

Benefits

Comp & perks

CVS Health bonus, commission or short-term incentive program
Equity award program
Medical coverage
Dental coverage
Vision coverage
Paid time off
Retirement savings options
Wellness programs
Other resources supporting physical, emotional, and financial well-being