Lead Director, Workforce Performance & Incentive Strategy

CVS Health

. Serve as the enterprise owner of Service Operations' workforce performance and incentive strategy for a large non-exempt operational workforce .

Posted 10/30/2026full-timeUnited StatesSenior💰 $100,000 - $231,540 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in developing and executing workforce performance strategies, including incentive compensation and operational excellence, while leveraging advanced analytics to drive organizational change and improve productivity. Proven ability to lead high-performing teams and establish governance frameworks that enhance performance measurement and reporting.

Highest-signal resume keywords

Workforce Performance StrategyIncentive Compensation ProgramsAdvanced AnalyticsGovernance FrameworksTeam Leadership

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Performance Measurement FrameworksOperational MetricsBusiness Intelligence ToolsChange ManagementData IntegrationProcess StandardizationBudgetingForecastingPerformance Management FrameworksOperational Productivity Measurement

Soft Skills

Influencing Executive LeadersStakeholder EngagementMentoringCommunicationStrategic Advising

Tools & Technologies

WorkdayHR TechnologyPayroll SystemsReporting ToolsPerformance Scorecards

Industry Keywords

Operational ExcellenceService OperationsCustomer ServiceHealthcare OperationsShared Services Organizations

About the role

Key responsibilities & impact

Serve as the enterprise owner of Service Operations' workforce performance and incentive strategy for a large non-exempt operational workforce
Lead implementation, governance, and ongoing evolution of a production-based incentive model
Develop and execute a multi-year workforce performance strategy and roadmap
Establish performance measurement frameworks balancing productivity, quality, accuracy, customer outcomes, and financial performance
Partner with Vice Presidents and senior operational leaders as a strategic advisor
Lead executive business reviews and provide actionable performance insights and recommendations
Establish governance structures, policies, standards, and controls
Oversee executive reporting, performance scorecards, workforce analytics, and program dashboards
Identify trends, risks, and opportunities through advanced analytics
Partner on budgeting, forecasting, accrual oversight, payout governance, and executive reporting
Lead technology partnerships across HR Technology, Workday, Payroll, and reporting teams
Drive automation, data integration, reporting enhancements, and process standardization
Develop and execute change management, stakeholder engagement, communications, training, and adoption strategies
Lead, develop, and mentor a high-performing team responsible for program operations, governance, analytics, reporting, and stakeholder support

Requirements

What you’ll need

10+ years of experience leading large-scale workforce performance, incentive compensation, operational excellence, productivity management, workforce strategy, or business transformation initiatives
Significant experience designing, implementing, and optimizing production-based performance programs within complex operational environments
Demonstrated success influencing executive leaders and driving large-scale organizational change
Experience managing enterprise programs with significant financial accountability and measurable business impact
Strong analytical capabilities, including experience leveraging workforce performance data, operational metrics, and business intelligence tools
Experience partnering across Operations, Finance, HR, Payroll, Technology, and executive leadership teams
Proven ability to establish governance frameworks, performance standards, and scalable operating models
Experience leading and developing high-performing teams
Bachelors or equivalent experience required
Preferred: experience within large-scale service, operations, customer service, healthcare operations, claims, or shared services organizations
Preferred: experience with Workday and enterprise workforce performance, payroll, or incentive administration platforms
Preferred: expertise in operational productivity measurement, workforce optimization, and performance management frameworks
Preferred: experience leading enterprise transformation initiatives impacting large frontline or non-exempt employee populations

Benefits

Comp & perks

CVS Health bonus, commission or short-term incentive program
Award target in the company’s equity award program
Medical coverage
Dental coverage
Vision coverage
Paid time off
Retirement savings options
Wellness programs
Other resources supporting physical, emotional, and financial well-being