Manager, Client Operations

CVS Health

. Serve as the main operational contact for clients and internal stakeholders .

Posted 10/7/2026full-timeRemote • Texas • United StatesMid-LevelSenior💰 $60,300 - $132,600 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in healthcare account operations, managing complex programs, and facilitating client communications. Proficient in stakeholder management, data analysis, and program implementation using operational systems.

Highest-signal resume keywords

Healthcare Account Operation ExperienceClient Communication SkillsPower BI ProficiencyStakeholder Management ExperienceData Analysis in Excel

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Program ImplementationData IngestionReportingSQL Data StructuresHealthcare Risk and Quality StandardsClient Data UseMember Journey MaterialsProject PlanningResource AllocationProblem Resolution

Soft Skills

Relationship BuildingTeam MotivationCommunicationProblem SolvingMentoring

Tools & Technologies

AsanaPower BIGoogle SuiteAutomated Operational Systems

Industry Keywords

MedicareMedicaidCommercial Plan StructuresSTARsCAHPsHEDIS

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Serve as the main operational contact for clients and internal stakeholders
Lead a matrix of roles to align client success strategy with projects and resources
Partner with senior account management and enterprise client leadership on client priorities
Manage client conversations about timing, expectations, and problem resolution
Prioritize competing work demands and communicate priorities and handoffs
Lead program implementations across member outreach, data ingestion, reporting, and network activation
Build and maintain relationships with key stakeholders
Reconcile client deliverables against SOW requirements
Document client requirements for program success
Oversee client meeting documentation, data entry, minutes, and action items
Oversee client direct mail and email campaigns
Manage ad-hoc reporting projects and monitor success
Forecast and communicate updates and escalations
Submit and track tickets for client requests
Manage internal tracking, documentation, and client responses for member grievances
Provide backup account coverage for the Client Success Executive
Manage team utilization, project alignment, and resource allocation
Present complex concepts to clients through data presentations, speaking, and writing
Oversee client-facing deliverables, custom data and reporting requirements, and program metrics using automated operational systems

Requirements

What you’ll need

4 to 6 years of healthcare account operation experience, managing complex programs with high executive visibility
2 to 4 years of experience planning, resourcing, and executing client-visible projects across product, technical, and delivery teams
2 to 4 years of stakeholder management experience
1 to 4 years of experience motivating across teams and building and mentoring colleagues
Strong client communication skills, including delivering bad news while maintaining a strong working relationship
Prior experience using Power BI and Asana
Ability to learn details quickly to coach others or solve complex problems
1+ years of experience tying operational solutions to client or process problems
Ability to travel 3–4 days up to 6 times a year
2+ years of experience facilitating and presenting to clients and matrixed teams several times a week
Proven track record of reviewing and organizing data in Excel
Experience using Google Suite, including Gmail, Sheets, and Slides
Bachelor's degree in business, economics, operations management, or related field, or equivalent combination of experience and training
Knowledge of Medicare, Medicaid, and Commercial plan structures
1+ years of experience with healthcare risk and quality standards
Understanding of SQL data structures and queries
Use of AI agents to find answers in data
Understanding of STARs, CAHPs, and HEDIS
1+ years of demonstrated expert knowledge of client data use in Signify programs
1+ years of documented expert knowledge of Member Journey materials in Signify programs

Benefits

Comp & perks

Medical coverage
Dental coverage
Vision coverage
Paid time off
Retirement savings options
Wellness programs
Other resources supporting physical, emotional, and financial well-being
CVS Health bonus, commission or short-term incentive program in addition to base pay