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Manager, Clinical Informatics – Policy, Quality & Safety
CVS Health. Lead and execute projects and initiatives within an information technology environment .
About the role
Key responsibilities & impact- Lead and execute projects and initiatives within an information technology environment
- Develop, maintain, govern, and implement enterprise clinical workflow policies and standards
- Translate clinical, operational, and regulatory requirements into actionable EHR-enabled policies
- Collaborate with stakeholders across care settings on policy development and maintenance
- Support enterprise workflow standardization and alignment initiatives
- Assess proposed workflow changes and recommend policy and standards updates
- Provide policy expertise during workflow redesign, implementation, and adoption
- Monitor implemented workflow changes for adherence to enterprise policy requirements
- Lead clinical assessment of AI-enabled Epic capabilities and related technology platforms, including Abridge
- Define evaluation frameworks covering patient impact and safety, clinical quality, provider experience, workflow adoption, privacy and security, operational readiness, and regulatory alignment
- Evaluate business value, ROI, financial impact, productivity, utilization, and measurable clinical and operational outcomes
- Establish monitoring, feedback loops, issue escalation, and continuous process improvement
- Collaborate with clinical leaders, Quality & Safety, Patient Safety, operations, Epic analysts, informatics partners, technology owners, and governance teams
- Partner with Privacy, Compliance, Legal, Information Security, Finance, vendors, and business leaders
- Deliver executive-level updates on status, risks, and decisions
- Build relationships with enterprise stakeholders and present to stakeholder networks
- Support enterprise change initiatives and embed policies within Epic workflows
- Implement mechanisms to gather and act on stakeholder feedback
Requirements
What you’ll need- Minimum of five years of related clinical informatics, enterprise policy, Quality & Safety, patient safety, or healthcare technology assessment experience
- Bachelor's degree is required or equivalent experience
- Clinician experience preferred, but not required
- Master's degree preferred
Benefits
Comp & perks- CVS Health bonus, commission or short-term incentive program
- Award target in the company’s equity award program
- Medical coverage
- Dental coverage
- Vision coverage
- Paid time off
- Retirement savings options
- Wellness programs
- Other resources supporting physical, emotional, and financial well-being