Manager, Lab Operations

CVS Health

. Support organization-wide lab standards meeting regulatory requirements .

Posted 9/28/2026full-timeRemote • Illinois • United StatesMid-LevelSenior💰 $66,330 - $145,860 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in lab operations management, ensuring compliance with CMS CLIA-waived standards and developing organizational lab standards aligned with federal and state regulations. Proven ability to lead complex projects, manage vendor relationships, and optimize lab performance metrics.

Highest-signal resume keywords

Clinical Laboratory ExperienceCMS CLIA-Waived ComplianceVendor ManagementProject ManagementLab Performance Metrics Analysis

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Standard Operating Procedures DevelopmentLab Quality AssuranceLab Training DevelopmentTest Compendium MaintenancePoint-of-Care Testing IntegrationLab Incident ReportingPerformance Metrics TrackingRegulatory Compliance ManagementNegotiation of Service AgreementsLab Equipment Guidance

Soft Skills

Exceptional Communication SkillsProblem SolvingCritical ThinkingConflict ResolutionEmotional Intelligence

Tools & Technologies

Epic EMR

Certifications & Qualifications

MLS CertificationMT CertificationMLT Certification

Industry Keywords

Lab StandardsRegulatory RequirementsClinical Laboratory OperationsHealthcare CompliancePoint-of-Care Devices

About the role

Key responsibilities & impact

Support organization-wide lab standards meeting regulatory requirements
Drive excellence in lab collection, processing, safety, and optimization
Develop standard operating procedures for lab-related compliance
Ensure CMS CLIA-waived compliance for point-of-care testing across the enterprise
Develop lab training structures for new and current Oakies
Build mechanisms for lab quality assurance
Manage national and regional lab vendors
Maintain the test compendium
Oversee center lab operations across 200+ Oak Street Health centers
Serve as business and strategic liaison for lab vendor relationships
Optimize lab vendor service agreements
Develop organizational lab standards aligned with federal and state regulations
Negotiate vendor pricing and service level agreements
Manage lab compendiums with EMR and product teams
Track and trend lab performance metrics, including test volume, turnaround time, TNP, and TIQ
Monitor adherence to lab-related monitoring structures
Lead integration of new point-of-care devices and lab specimens
Analyze lab performance and develop plans to improve processing
Guide Practice Managers and center staff on lab resources and equipment
Track CLIA-waived compliance requirements, certificates, control logs, and documentation
Partner on lab-related center setup and state CLIA integration
Support lab incident reports and root cause analyses
Complete onsite center visits
Build organization-wide lab training
Drive cross-functional partnerships
Enable strong accountable metric performance for lab operations
Travel to Oak Street Health markets up to 10% of the time
Perform other duties as assigned

Requirements

What you’ll need

Bachelor’s degree or equivalent experience required
5-8 years experience
At least 3 years of direct experience in a clinical laboratory
MLS, MT, or MLT certification preferred
Epic certification or experience preferred
Experience independently managing and leading complex, organization-wide projects with minimal supervision
Ability to prioritize and navigate multiple competing priorities
Problem solving, critical thinking, and conflict resolution skills
Exceptional communication skills
Vendor management experience preferred
Flexible and positive attitude
Strong desire to change the traditional primary care paradigm
High emotional intelligence
Ability to evaluate situations from multiple perspectives
Ability to resolve problems
Ability to travel up to 10% of the time
US work authorization
Someone who embodies being Oaky

Benefits

Comp & perks

Mission-focused career impacting change and measurably improving health outcomes for Medicare patients
Paid vacation
Paid sick time
Investment/retirement 401K match options
Health insurance
Vision benefits
Dental benefits
Opportunities for leadership development
Continuing education stipends
New centers and flexible work environments
Opportunities for high levels of responsibility and rapid advancement
Medical coverage
Paid time off
Retirement savings options
Wellness programs
Other resources, based on eligibility
CVS Health bonus, commission or short-term incentive program in addition to base pay range