Manager, Operations Support

CVS Health

. Coordinate and align activities across operational teams to ensure smooth daily operations .

Posted 9/18/2026full-timeRemote • Texas • United StatesMid-LevelSenior💰 $60,300 - $132,600 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership and management capabilities in clinician oversight, resource allocation, and operational performance monitoring. Skilled in process improvement, compliance enforcement, and effective communication across teams and stakeholders.

Highest-signal resume keywords

Clinician ManagementLeadership ExperienceStakeholder ManagementProcess ImprovementOperational Performance Metrics

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Workload AnalysisResource ForecastingQuality Assurance ProgramsKPI MonitoringCompliance Guidelines

Soft Skills

Problem-SolvingDecision-MakingCollaborationTeamworkCommunication

Industry Keywords

Operational EffectivenessContinuous ImprovementCustomer SatisfactionTraining OversightWorkflow Analysis

About the role

Key responsibilities & impact

Coordinate and align activities across operational teams to ensure smooth daily operations
Manage staffing levels, scheduling, and workload distribution for adequate coverage and efficient resource utilization
Analyze workload patterns and forecast resource needs
Monitor operational performance metrics and KPIs
Identify process improvement opportunities through workflow analyses
Address customer or client concerns and investigate operational incidents
Identify root causes and implement corrective actions with stakeholders
Establish and enforce compliance guidelines and quality control processes
Implement quality assurance programs and initiatives to improve operational compliance and quality
Collaborate with cross-functional teams on process improvement initiatives and measure impact
Facilitate communication within operations support teams and with stakeholders
Foster continuous improvement, innovation, employee feedback, operational effectiveness, and customer satisfaction
Oversee ongoing training to ensure team members are versed in and compliant with their roles

Requirements

What you’ll need

3 to 5 years of clinician management
Prior experience managing a team of providers
3 to 5 years of leadership experience
3 to 5 years of stakeholder management experience
Ability to articulate organizational value to all levels of the company, including executives
Ability to communicate the value of backlog or roadmap using data, KPIs, or expected financial results
Adept at execution and delivery, including planning, delivering, and supporting
Problem-solving and decision-making skills
Collaboration and teamwork skills
Growth mindset, agility, and ability to develop yourself and others
Preferred: 3 to 5 years of prior practice manager experience
Post secondary /high school education or specialized training, i.e., technical/vocational programs

Benefits

Comp & perks

CVS Health bonus, commission or short-term incentive program in addition to base pay
Medical coverage
Dental coverage
Vision coverage
Paid time off
Retirement savings options
Wellness programs
Other resources supporting physical, emotional, and financial well-being, based on eligibility