Manager, Product Implementation – Process Management

CVS Health

. Support the implementation of Medicare supplemental benefit initiatives and product enhancements .

Posted 10/30/2026full-timeRemote • United StatesJuniorMid-Level💰 $54,300 - $159,120 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Medicare supplemental benefits implementation, operational process documentation, and compliance with regulatory requirements. Strong analytical and problem-solving skills are essential for identifying process gaps and improving operational efficiency.

Highest-signal resume keywords

Medicare Supplemental BenefitsProject Implementation SupportOperational Process DocumentationAnalytical SkillsMicrosoft Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project ImplementationOperational Procedures DevelopmentData AnalysisProcess ImprovementBenefit Administration

Soft Skills

Organizational SkillsProblem-Solving SkillsCommunication SkillsCollaboration SkillsCritical Thinking

Tools & Technologies

Microsoft ExcelMicrosoft WordMicrosoft OutlookMicrosoft PowerPointMicrosoft Teams

Industry Keywords

Medicare AdvantageSpecial Supplemental Benefits for the Chronically IllCMS GuidanceVendor ManagementHealthcare Environment

About the role

Key responsibilities & impact

Support the implementation of Medicare supplemental benefit initiatives and product enhancements
Coordinate implementation activities and monitor project milestones
Partner with business, operations, technology, compliance, and vendor teams to gather requirements and support implementation planning
Identify risks, dependencies, and operational impacts associated with product, process, and program changes
Support operational readiness activities, testing coordination, and implementation validation
Research, document, and resolve operational issues related to benefit administration and program execution
Develop, maintain, and enhance operational procedures, workflows, and process controls
Identify process gaps and recommend solutions to improve efficiency, accuracy, and member experience
Support quality reviews, benefit audits, bid activities, and other operational initiatives
Analyze operational data and reporting to identify trends, issues, and improvement opportunities
Assist in implementing process improvements and operational best practices
Maintain accurate documentation for compliance reviews, audits, and business requirements
Ensure benefit administration complies with established policies, procedures, and regulatory requirements
Build and maintain partnerships across business, operational, and vendor teams
Participate in cross-functional meetings and contribute to implementation and operational initiatives
Provide operational support, share knowledge, and foster a collaborative team environment
Demonstrate accountability, ownership, and commitment to high-quality results

Requirements

What you’ll need

2-3 years of experience supporting project implementations, business requirements development, reporting, and operational process documentation
Strong organizational, analytical, problem-solving, and critical-thinking skills
Ability to manage multiple priorities and competing deadlines in a fast-paced environment
Strong verbal and written communication skills
Ability to collaborate effectively across cross-functional teams while working independently when needed
Proficiency in Microsoft Office applications, including Excel, Word, Outlook, PowerPoint, and Teams
Experience working within Medicare Advantage, supplemental benefits, or a related healthcare environment
Experience supporting Special Supplemental Benefits for the Chronically Ill (SSBCI), Uniform Flexibility (UF), or other Medicare supplemental benefit programs
Working knowledge of Medicare regulations, CMS guidance, and benefit administration processes
Experience collaborating with or supporting vendor management and external partner relationships
Bachelor's degree preferred or equivalent combination of education and relevant work experience

Benefits

Comp & perks

CVS Health bonus, commission or short-term incentive program in addition to base pay
Medical coverage
Dental coverage
Vision coverage
Paid time off
Retirement savings options
Wellness programs
Other resources supporting physical, emotional, and financial well-being, based on eligibility