Manager, Product Implementation – Process Management

CVS Health

. Support implementation of Medicare supplemental benefit initiatives and product enhancements .

Posted 9/29/2026full-timeHartford • Connecticut • United StatesJuniorMid-Level💰 $60,300 - $145,860 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Medicare supplemental benefits implementation, operational process documentation, and compliance with regulatory requirements. Strong analytical and problem-solving skills are essential for identifying process improvements and supporting cross-functional collaboration.

Highest-signal resume keywords

Medicare Advantage ExperienceProject Implementation SupportOperational Process DocumentationAnalytical SkillsMicrosoft Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project ImplementationBusiness Requirements DevelopmentOperational Process DocumentationData AnalysisProcess Improvement

Soft Skills

Organizational SkillsProblem-Solving SkillsCritical-Thinking SkillsVerbal CommunicationWritten Communication

Tools & Technologies

Microsoft ExcelMicrosoft WordMicrosoft OutlookMicrosoft PowerPointMicrosoft Teams

Industry Keywords

Medicare Supplemental BenefitsBenefit AdministrationCMS GuidanceVendor ManagementOperational Readiness

About the role

Key responsibilities & impact

Support implementation of Medicare supplemental benefit initiatives and product enhancements
Coordinate implementation activities and monitor project milestones
Partner with business, operations, technology, compliance, and vendor teams to gather requirements and support implementation planning
Identify risks, dependencies, and operational impacts associated with changes
Support operational readiness, testing coordination, and implementation validation
Research, document, and resolve operational issues related to benefit administration and program execution
Develop, maintain, and enhance operational procedures, workflows, and process controls
Identify process gaps and recommend efficiency, accuracy, and member-experience improvements
Support quality reviews, benefit audits, bid activities, and other operational initiatives
Analyze operational data and reporting to identify trends, issues, and improvement opportunities
Assist with process improvements and operational best practices
Maintain documentation for compliance reviews, audits, and business requirements
Ensure benefit administration complies with policies, procedures, and regulatory requirements
Build partnerships across business, operational, and vendor teams
Participate in cross-functional meetings and implementation and operational initiatives
Provide operational support, share knowledge, and foster collaboration

Requirements

What you’ll need

Must be able to work a hybrid schedule, including work from home and in-office
2-3 years of experience supporting project implementations, business requirements development, reporting, and operational process documentation
Experience within Medicare Advantage, supplemental benefits, or a related healthcare environment
Strong organizational, analytical, problem-solving, and critical-thinking skills
Ability to manage multiple priorities and competing deadlines in a fast-paced environment
Strong verbal and written communication skills
Ability to collaborate effectively across cross-functional teams and work independently when needed
Proficiency in Microsoft Office applications, including Excel, Word, Outlook, PowerPoint, and Teams
Bachelor's degree preferred or equivalent combination of education and relevant work experience
Preferred: experience supporting SSBCI, Uniform Flexibility, or other Medicare supplemental benefit programs
Preferred: working knowledge of Medicare regulations, CMS guidance, and benefit administration processes
Preferred: experience supporting vendor management and external partner relationships

Benefits

Comp & perks

Medical coverage
Dental coverage
Vision coverage
Paid time off
Retirement savings options
Wellness programs
Other resources supporting physical, emotional, and financial well-being
CVS Health bonus, commission or short-term incentive program eligibility