Manager, Provider Experience

CVS Health

. Lead collection, analysis, and strategic interpretation of provider retention data .

Posted 11/9/2026full-timeRemote • Illinois • United StatesMid-LevelSenior💰 $46,988 - $112,200 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in provider retention strategies, workforce planning, and data analytics, with a strong ability to translate complex data insights into actionable recommendations. Proficient in developing forecasting models and maintaining dashboards to track retention metrics across various regions.

Highest-signal resume keywords

Provider Retention StrategyWorkforce PlanningData AnalyticsProject ManagementCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisForecasting Model DevelopmentDashboard DesignRetention Metrics TrackingNeeds Assessment

Soft Skills

Highly OrganizedAnalytical ThinkingSolution-OrientedGoal-SettingIndependent Work

Tools & Technologies

Google WorkSpaceOffice Suite

Certifications & Qualifications

Master's Degree in Data AnalyticsMaster's Degree in BusinessMaster's Degree in Healthcare

Industry Keywords

Provider EngagementRetention ChallengesProvider Wellness InitiativesInterdepartmental CollaborationMatrixed Organizational Structure

About the role

Key responsibilities & impact

Lead collection, analysis, and strategic interpretation of provider retention data
Develop, implement, and maintain a forecasting model for provider attrition up to a year in advance
Design, implement, and maintain dashboards and reports tracking retention metrics across regions and divisions
Translate complex data insights into actionable recommendations for regional and divisional leadership
Facilitate meetings with regional and divisional teams about provider feedback, retention challenges, and best practices
Partner with Provider Recruitment to align hiring pipelines, onboarding success, and retention goals
Integrate Provider Wellness initiatives into retention strategies to mitigate burnout
Partner with Education and Development to conduct needs assessments and develop educational resources and career pathing programs
Serve as the enterprise subject matter expert and liaison for retention strategy, policy, and initiatives
Monitor retention interventions and ROI in high-turnover areas and provide mitigation strategies
Communicate with providers, leadership, and interdepartmental teams
Provide consultation, strategic direction, and resources to regional and divisional teams

Requirements

What you’ll need

5-7+ years of provider experience, workforce planning, staffing forecasting and complex project management
Master degree required in data analytics, business or healthcare
Highly organized and analytical
Exceptional written and verbal communication skills
Comfort presenting to and communicating with senior leaders
Ability to coordinate across multiple departments and navigate a matrixed organizational structure
Goal-setting and long-range planning abilities
Solution-oriented approach to problems
Proficiency with standard commercial Office Suite, especially Google WorkSpace
Experience in providers workforce planning
Experience in provider engagement and retention
Ability to work independently and be self-guided

Benefits

Comp & perks

Medical coverage
Dental coverage
Vision coverage
Paid time off
Retirement savings options
Wellness programs
Other resources supporting physical, emotional, and financial well-being
Eligibility for CVS Health bonus, commission or short-term incentive program in addition to base pay