Manager, Quality Management

CVS Health

. Lead and manage the QA team by setting strategic objectives .

Posted 9/22/2026full-timeUnited StatesMid-LevelSenior💰 $54,300 - $159,120 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in quality assurance processes, including the development of test plans and the analysis of testing metrics. Proven ability to lead cross-functional teams, drive continuous improvement initiatives, and effectively communicate with senior stakeholders.

Highest-signal resume keywords

Quality Assurance ManagementBusiness IntelligenceRoot-Cause AnalysisContinuous Improvement InitiativesCollaboration and Teamwork

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Quality MetricsKPI AnalysisTest Plan DevelopmentSoftware TestingRisk Mitigation

Soft Skills

Problem SolvingDecision MakingEffective CommunicationAgilityGrowth Mindset

Tools & Technologies

Business Intelligence ToolsDashboards

Industry Keywords

Claims AuditQuality ManagementComplianceOperational Quality

About the role

Key responsibilities & impact

Lead and manage the QA team by setting strategic objectives
Ensure implementation of effective quality assurance processes
Collaborate with cross-functional teams to define testing requirements
Develop test plans and ensure timely, thorough testing of software products
Analyze testing metrics and provide reports to stakeholders
Drive continuous improvement in QA practices
Deliver high-quality and reliable software solutions

Requirements

What you’ll need

5–7 years of work experience in a claims or claims audit position
Adept at execution and delivery skills, including planning, delivering, and supporting
Adept at business intelligence
Adept at problem solving and decision making
Adept at collaboration and teamwork
Adept at growth mindset, including agility and developing yourself and others
Preferred: 5+ years of quality management, audit, compliance or operational quality experience
Experience using quality metrics, KPIs, dashboards, and business intelligence tools to identify trends and present recommendations to senior leadership
Experience leading root-cause analysis, corrective and preventive action (CAPA), risk mitigation, and continuous-improvement initiatives
Ability to lead cross-functional initiatives, manage competing priorities, develop employees, and communicate effectively with senior stakeholders
Post secondary/high school education or specialized training, such as technical/vocational programs, or equivalent work experience

Benefits

Comp & perks

Medical coverage
Dental coverage
Vision coverage
Paid time off
Retirement savings options
Wellness programs
Other resources supporting physical, emotional, and financial well-being
CVS Health bonus, commission or short-term incentive program