Manager, Sales Operations

CVS Health

. Manage sales tools, project management, process automation development, system enhancements, and maintenance activities .

Posted 11/3/2026full-timeRemote • Illinois • United StatesMid-LevelSenior💰 $66,330 - $145,860 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing sales tools and process automation, with a strong focus on project management and data integrity. Proficient in facilitating process improvements and delivering high-quality solutions aligned with business goals.

Highest-signal resume keywords

Project ManagementProcess AutomationData AnalysisChange ManagementSales Operations

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Process MappingRoot Cause AnalysisIssue AnalysisCritical ThinkingSoftware Development Methodologies

Soft Skills

Consulting SkillsCommunication SkillsFacilitation SkillsTime ManagementProblem-Solving

Tools & Technologies

NintexPower AutomateSalesforce.comMicrosoft Office SuiteSharePoint

Certifications & Qualifications

Formal Project Management Training

Industry Keywords

Pharmacy Benefit ManagementSales SupportBusiness Process ProjectsOperational Decision-Support ToolsEnd-User Training

Tech Stack

Tools & technologies

SFDC

About the role

Key responsibilities & impact

Manage sales tools, project management, process automation development, system enhancements, and maintenance activities
Align sales enablement needs, including Opportunities, Accounts, and Contacts, with application capabilities
Map and facilitate process improvements
Lead projects across business and IT functional areas within time, budget, and scope constraints
Work with business stakeholders and subject matter experts to define application requirements and design considerations
Use Nintex, Power Automate, and similar process automation tools to reduce manual steps and improve efficiency
Analyze and manage data to ensure integrity within sales applications
Develop executive dashboards, reports, and other operational decision-support tools
Facilitate and record training sessions
Create communications and job aids for process and system change management
Support internal and external client needs through a consultative approach aligned with corporate goals and values
Respond to end-user requests and troubleshoot issues from the Sales Support case queue or directly
Provide coaching and guidance to enable end-user success
Lead user acceptance testing
Manage attendee lists for high-visibility annual events
Oversee contractors or other team members as related to projects, without managing direct reports

Requirements

What you’ll need

5–7 years of relevant experience
Minimum of 4 years’ experience involving issue analysis, critical thinking, and innovative solutions
Minimum of 2 years’ experience managing moderate to complex business process projects
Drive to learn new tools, create better processes, and improve efficiency
Ability to deliver high-quality project work and solutions within scope, schedule, and cost constraints
Understanding of software development methodologies
Experience with project management processes and related tools
Exceptional time management and ability to prioritize multiple assignments and meet deadlines
Consulting, communication, and facilitation skills
Proficiency in change management
Familiarity with process mapping, process improvement, and root cause analysis
Ability to identify, assess, and resolve complex business problems, issues, and risks
Ability to facilitate issue resolution and risk mitigation
Effective interaction with all levels of management
Proficiency with Microsoft Office Suite, including Outlook, Excel, Word, Visio, PowerPoint, and SharePoint
Proficiency with web meeting applications
Bachelor's degree required; equivalent work experience may substitute
Preferred: Pharmacy Benefit Management (PBM) experience
Preferred: Experience with SharePoint, Nintex, Power Automate, or similar business process and automation tools
Preferred: Salesforce.com or similar CRM experience
Preferred: Previous Sales, Account Management, or Sales Operations experience
Preferred: Formal Project Management training and/or certification
Preferred: Data analysis and data integrity experience

Benefits

Comp & perks

Medical coverage
Dental coverage
Vision coverage
Paid time off
Retirement savings options
Wellness programs
Other resources supporting physical, emotional, and financial well-being
Eligibility for CVS Health bonus, commission or short-term incentive program in addition to base pay