Medical Insurance Collections Coordinator

CVS Health

. Perform third-party follow-up associated with dispensing prescription medication via telephone, Internet, and in writing .

Posted 11/4/2026full-timeMonroeville • Pennsylvania • United StatesJunior💰 $17 - $28 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in healthcare insurance billing and collections, with strong analytical skills and attention to detail. Proficient in customer service within a healthcare environment, ensuring effective communication and timely resolution of claims.

Highest-signal resume keywords

Healthcare Insurance ExperienceInsurance Billing ExperienceCustomer Service SkillsMicrosoft Excel ProficiencyAttention To Detail

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Insurance CollectionsClaims ProcessingData Collection SystemsChronological Note MaintenanceAnalytical Skills

Soft Skills

Effective CommunicationTeam CollaborationProblem-Solving

Tools & Technologies

Microsoft OfficeMicrosoft OutlookMicrosoft Word

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Healthcare Reimbursement SystemPatient Demographic InformationInsurance CompaniesGovernmental PayersOutstanding Account Balances

About the role

Key responsibilities & impact

Perform third-party follow-up associated with dispensing prescription medication via telephone, Internet, and in writing
Follow up on unpaid, recouped, and underpaid claims
Resolve nonpayment issues caused by insurance problems, incorrect or incomplete information, therapy changes, or pharmacy/shipping errors
Maintain chronological notes detailing actions taken to resolve outstanding account balances
Maintain patient demographic information and data collection systems
Research and respond to insurance companies and governmental payers regarding collection issues
Contact patients, physicians' offices, and insurance companies to expedite claims processing
Ensure timely and accurate payment for outstanding balances
Provide customer service to patients, healthcare professionals, and insurance carriers

Requirements

What you’ll need

1+ years of Healthcare Insurance related experience
Experience using Microsoft Office products, specifically Excel, Outlook, and Word
Must be able to commute to the Monroeville, PA office
Insurance billing or collections experience
Customer service in a healthcare environment
Experience working in a healthcare reimbursement system
Effective customer service skills and experience that shows ability to work in a team environment
Attention to detail
Ability to utilize analytical skills
Ability to navigate through multiple tasks simultaneously and prioritize based on importance while displaying strong attention to detail
Ability to communicate with clientele in a professional manner, both verbally and written
Verifiable High School Diploma or GED required

Benefits

Comp & perks

Medical coverage
Dental coverage
Vision coverage
Paid time off
Retirement savings options
Wellness programs
Free parking
CVS Health bonus, commission or short-term incentive program in addition to base pay