Medical Insurance Collections Coordinator

CVS Health

. Perform third-party follow-up related to prescription medication dispensing by telephone, Internet, and in writing.

Posted 10/22/2026full-timeMonroeville • Pennsylvania • United StatesJunior💰 $17 - $28 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in healthcare insurance billing and collections, with strong analytical skills to resolve claims issues and ensure timely payments. Proficient in maintaining patient data and providing exceptional customer service in a healthcare environment.

Highest-signal resume keywords

Healthcare Insurance ExperienceInsurance Billing ExperienceCustomer Service SkillsAttention To DetailAnalytical Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims ProcessingData Collection SystemsThird-Party Follow-UpProblem ResolutionChronological Note Maintenance

Soft Skills

Effective CommunicationTeam CollaborationPrioritization Skills

Tools & Technologies

Microsoft ExcelMicrosoft OutlookMicrosoft Word

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Healthcare EnvironmentReimbursement SystemInsurance CompaniesGovernmental PayersPatient Demographics

About the role

Key responsibilities & impact

Perform third-party follow-up related to prescription medication dispensing by telephone, Internet, and in writing.
Follow up on unpaid, recouped, and underpaid claims.
Resolve nonpayment issues caused by insurance problems, incorrect or incomplete information, therapy changes, and pharmacy or shipping errors.
Maintain chronological supporting notes detailing actions taken to resolve outstanding account balances.
Maintain patient demographic information and data collection systems.
Research and respond to insurance companies and governmental payers regarding collection issues and problems.
Contact patients, physicians’ offices, and insurance companies to expedite claims processing.
Ensure timely and accurate payment of outstanding account balances while providing customer service to patients, healthcare professionals, and insurance carriers.

Requirements

What you’ll need

1+ years of Healthcare Insurance related experience.
Experience using Microsoft Office products, specifically Excel, Outlook, and Word.
Must be able to commute to the Monroeville, PA office.
Verifiable High School Diploma or GED required.
Insurance billing or collections experience preferred.
Customer service in a healthcare environment preferred.
Experience working in a healthcare reimbursement system preferred.
Effective customer service skills and experience that shows ability to work in a team environment.
Attention to detail.
Ability to utilize analytical skills.
Ability to navigate through multiple tasks simultaneously and prioritize based on importance while displaying strong attention to detail.
Ability to communicate with clientele in a professional manner, both verbally and written.

Benefits

Comp & perks

Free parking
Medical coverage
Dental coverage
Vision coverage
Paid time off
Retirement savings options
Wellness programs
Other resources supporting physical, emotional, and financial well-being
CVS Health bonus, commission or short-term incentive program eligibility